Overview

Job title: Senior Commercial Data Analyst - EMEA

Department: Commercial Operations

Location: Delta Park, Fareham, UK (Open to applications across EMEA)

GLS: P02

Working hours: Monday – Friday, 37.5 hours per week

Responsibilities

• Provide Oracle OTC and TCA expertise and guidance to the EMEA Region
• Partner with the EMEA Commercial Systems Lead, Global Commercial Ops team when building new, or enhancing existing, functional requirements that create internal efficiency or improve the customer Order to delivery experience
• Provide a focal point for up to 28 EMEA markets to ensure country data maintenance supports regional and global business process needs
• Provide regional expertise and hands-on support when executing changes in the cloud-based Oracle CDM customer mastering tool
• Ensure data ServiceNow ticket SLAs of 48 hours are adhered to
• Work with the EMEA Head of Commercial Data to ensure new customer set-up follows the new customer data set-up process for golden and non-golden data (e.g., creation of an account and account relationships, establishing account bill to / ship to relationships)
• Maintain existing customer records in line with global data standards (e.g., enriching attributes, managing inactive records, moving customers to new models)
• Support the region and collaborate with the global team to develop and evolve customer data management, identifying new data frameworks that accurately reflect CooperVision’s engagement with customers
• Maintain contact data in Salesforce CRM, manage EMEA data changes to Salesforce Apttus accounts, handle non-golden data related to products and pricing, and support data governance of distribution data in JDA
• Anticipated role breakdown: 60% customer data analysis and management, 20% OTC functional capability review and enhancement, 10% personal development

Travel

This role can be based anywhere in the UK or Europe and travel will be required depending on project needs or the needs of the Commercial Operations & Strategy function.

Qualifications, Knowledge, Skills and Abilities

The successful candidate will have a data management and analytics background with knowledge of information technology systems and tools.

• Oracle EBS or Fusion
• Oracle TCA, Order to Cash modules
• Excellent data manipulation skills using SQL, Python and Excel
• Good communication and partnering skills
• Attention to detail
• Ability to work accurately in a fast paced environment
• Good knowledge of key commercial processes
• Good knowledge of how systems and data support key commercial processes
• Good analytical and problem solving skills
• English language - Excellent written and verbal communication skills
• Knowledge of relevant applications such as Salesforce, eCommerce applications, big data solutions, and data management and linkage tools

Work Environment

• Desk based – and expected to combine office working with home working
• Prolonged screen use
• Onsite – with internal flexible working policy

Experience

• Prior experience with Customer Master data, Oracle TCA structure, Salesforce (SFDC) and Manufacturing & Distribution using JDA is a plus
• Experience of data maintenance and analysis in MDM technology (preferably Oracle)

Education

Bachelor’s degree in information technology related discipline preferred

What we offer

You’ll receive competitive compensation and a benefits package including 25 days holiday, pension scheme, healthcare cover, life assurance, access to our Wellness Platform for mental health and wellbeing, a discounted contact lens scheme, and more. We support ongoing development and offer training and access to LinkedIn Learning to help you grow with CooperVision.

What you can expect

As a CooperVision employee, you’ll be welcomed into a diverse and progressive global business. We value an inclusive culture and believe different perspectives contribute to our success. If you like what you see, apply today. All suitably qualified applicants will receive equal consideration and opportunities from CooperVision.

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