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Senior Commercial Manager - Waitrose
Proud to deliver high quality products and develop a high-quality career.
Competitive Salary
Annual Bonus Scheme
Private Health Care for family
Car Allowance £8,400
Location can be based Bourne, Newark, Spalding or London Fitzroy
Hybrid
8.30 - 5pm
12 month Fixed Term Contract
Why join us?
We're constantly evolving, progressing and diversifying. And we want our people to do so too. For everyone to feel empowered, engaged and enabled. To create opportunities to move forward, climb higher and push for more.
What We Do
We're the market leader in the UK fresh prepared food industry - supplying meals, salads, desserts, pizza and bread to leading grocery retailers including Tesco, M&S, Sainsbury's and Waitrose.
About the role.
Responsible for the creation, development and implementation of strategic account plans to drive profitable growth for Bakkavor Group and our customers. Ensure plans align to overarching Bakkavor Customer strategy
Role Accountabilities:
Customer Relationship

• Owns day to day customer retailer relationship with clear responsibility across specific categories from buyer & other key retail contacts (supply chain, NPD etc) building long term collaborative relationships
• Highly commercially astute and leverages insights to improve and develop customer relationship, internal relationships within Commercial & wider Bakkavor team
• Responsible for achievement of Bakkavor & Retailer key KPIs
• Leads communication across the NWT re Account projects and activity
• Bring to life the Bakkavor values in terms of how we do business

• In conjunction with overarching customer / group strategy, creates, develops and implements the Account Plan / Strategy across the Customer function, leveraging insights & cross functional alignment to generate a commercial advantage
• Sets clear objectives / parameters to manage the account, driving specific actions / Bakkavor / retailer priorities to generate a commercial benefit
• In conjunction with HOC, extends Account Plan to 3-year Category Vision with clear profitable growth plans for Bakkavor & Customer

• Responsible for Commercial adherence within the account to the NPD process, ensuring all NPD / EPD follows correct commercial sign off etc / procedure ahead of launch
• Responsible for AITB & sign off in conjunction with Commercial Finance teams
• Responsible for customer NPD quote sheets & supports Commercial Managers in event of escalation
• Develops strategic thinking & presents NPD propositions to customers. Supports Commercial Managers in proposition development, selling & negotiation tactics
• Attends / supports Commercial Manager in relevant site development meetings
• Commercially responsible for accuracy of account NPD product database, tracking NPD costing position from concept to launch, along with performance post launch versus costing
• Responsible for Commercial PLR summary pack, key actions & implementation for Bakkavor & Customer KPIs

• Detailed understanding and make up of end-to-end costs
• Manages cross functional workstream to generate end to end plan with clear measures in place to understand delivery to date and onward plans
• Responsible for accurate implementation of retail cost models within account
• Owns category margin improvement plan with clear targets and proactive management
• Beacon of best practise, sharing learnings & experience across Bakkavor

• Full understanding & detailed knowledge of relevant category including market performance, competitor dynamics and key metrics. Stays abreast of key trends and impact they will have on relevant category
• Leads internal NWT to generate monthly commercial performance reports driving insight into action to achieve category goals
• Customer Category champion, always abreast of shopper behaviour, usage & occasion and key market trends

• Responsible for the Sales & Margin of Account with corrective action plans to deliver strong performance for Bakkavor & Customer
• Responsible for account forecast & communication of key changes in demand / performance ensuring team completes re-forecast to improve overall account forecast accuracy
• Customer champion in S&OP, overseas team pack development and performance
• Responsible for communication of all key product changes to the business (price changes / case size / promo / launch / delist / amends) & adherence to relevant sector method of communication & ensures complete accuracy & timeliness of changes across all platforms
• Generation of monthly reporting for BV and customer with clear action plan
• Sign off promotional evaluation, along with internal and customer set up
• Analysis and communicates impact of promotional performance & make recommendations for future mechanics

• Inspire, motivate and lead team through encouraging collaboration & innovation by ensuring an open and inclusive culture
• Be a beacon of Better Behaviour, Better Bakkavor
• Active & engaged member of the Commercial Customer family
• Ensure all team members have 5 Live Objectives
• Encourage and engage in effective feedback promoting a balanced and constructive culture. Ensure each team member has a clear PDDs with regular reviews to drive personal improvement & address any development needs

• Significant experience in Customer / Commercial Management within FPF or across retail sector at a Senior Buyer level
• Strong communication, leadership & project management skills
• Analytical and understands how to drive performance to achieve desired results
• Leads & builds trusting relationships through proactive & engaging teamwork, influencing key stakeholders through the Bakkavor values
• Inspirational, people manager focused on coaching & developing a strong, high effective team
• Dynamic, agile & innovative in approach
• Highly capable in the use of category management to drive category performance & ensures the team embraces the principles to deliver commercial benefit
• Leads customer end to end process driving profitable benefit for Bakkavor & customer
• Highly Resilient, adaptable to change & challenge norms
• Expert in Microsoft PowerPoint, Excel and Word
• Self-starter, leader, team player, adding value beyond requirements of job description

• Life Assurance (2.5 x salary)
• Private medical insurance (employee & family cover)
• Car allowance
• Annual Bonus Scheme
• 25 days holiday plus 8 bank holidays as standard (may vary by role)
• Staff Shop
• Stakeholder Pension Scheme
• Discount & cashback platform
• Personal Accident Insurance
• Free health check
• Employee Assistance Programme
• A range of voluntary benefits (holiday purchase scheme, additional life assurance, dental & hospital cash plans)
• Salary sacrifice car lease scheme
• Free independent mortgage advice
• Discounted tutoring for children
• Access to financial learning tools and affordable loans via your salary
• Free car parking - Site dependant

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