About Flash Pack We are Flash Pack - curated social adventures for solo travellers. We’re a marketplace serving two types of customers: solo travellers and the local partners who bring our adventures to life. Our business is growing year-on-year with strong investor support. Our culture is down-to-earth, hard-working, and compassionate, with a "no a-holes" policy that supports each other. Integrity is at the heart of our work, and we aim to build a company we’re genuinely proud of.

What You’ll Find Here

• A culture built around high performance, high conviction and humility. We value teamwork over grandiosity, great questions over corporate euphemisms and autonomy over conformity.
• An ambitious high-growth mid-stage start-up with proven product-market fit in over 15 global markets. We’re well-capitalised and backed by founders, investors and entrepreneurs who have built multi-billion dollar companies.
• A highly collaborative team of ambitious and innovative people on a mission to create one million meaningful friendships across the globe, using travel and technology as a platform for connection.

The Role

We’re looking for an experienced Commercial Product Manager to join our team. You’ll enable high performance of our trips by leveraging external market insights and internal data, working cross-functionally to identify risks and opportunities, validate hypotheses and deliver performance-boosting initiatives across a portfolio of trips. This is not a technical product manager role.

In line with our salary framework, the salary banding for this role is £65,000 - £71,000 (dependent on experience).

Where You Will Spend Your Time

• Proactively tracking and analysing key performance metrics such as bookings, trip-fill and margin across your assigned trips, identifying and prioritising performance optimisation opportunities.
• Collaborating with internal teams such as Pricing, Growth and Demand, and DMCs to validate hypotheses and implement solutions to reduce risk and optimise performance.
• Conducting root cause analysis to understand under-performing trips using internal data and external market insights.
• Forecasting required supply for trips based on historical data and available information.
• Refining forecasts with teams to support securing supply from our DMCs.
• Identifying and reporting on relevant trends to support longer-term product strategy and new product development.
• Maintaining transparent and consistent communication with stakeholders to drive successful outcomes.

Key Metrics

Owned Metrics

• Trip Fill Rate (%)
• Trip Sell-Through Rate (%)
• Departure Cancellation Rate (%)

Collaborative Metrics

• Trip Bookings – Shared with Growth/Demand
• Trip Margins – Shared with Commercial Supply, Growth/Demand, and Pricing

Trip NPS – Shared with DMC Supply

What We’d Love To See From You

• Minimum of 5 years of experience working with a portfolio of products, overseeing performance across a range of KPIs.
• Proficiency in data analysis and using analytical tools to support commercial decision making (we currently use Looker Studio; knowledge of Python or SQL is a plus).
• Strong critical thinking with the ability to analyse, investigate, question assumptions and problem solve to make informed decisions.
• Excellent stakeholder management and ability to influence and gain buy-in from stakeholders up to C-Suite, with flexibility in approach.
• Results-driven with the ability to take ownership and deliver in a fast-paced environment.
• Comfort operating both strategically and operationally, maintaining a broad perspective while deep-diving into factors that influence performance.
• Project management expertise with data-led prioritisation and delivering on time within budget.
• Continuous improvement mindset with a desire to stay updated on market trends and adapt to new tools and conditions.

We’re after the right person, and if you don’t hit all criteria, we’d still encourage you to apply. We’d love to chat to see if you could be a great fit for Flash Pack.

Logistics

Our interviews take place on Google Meet and typically include:

• Interview with the hiring manager to discuss your background and the role (60 mins)
• A case study and presentation with the hiring manager and key stakeholders (60-90 mins)
• Meeting with a founder for final questions (30-45 mins)

Some roles may have extra stages, but we will inform you as soon as possible.

Diversity and Inclusion

We are led by a BAME, female CEO and are committed to building a diverse and inclusive team across hiring, performance and progression. We hire talent regardless of race, religion, colour, national origin, sex, sexual orientation, gender identity, age or disability. If you have accessibility or other requirements, we will adapt to meet your needs. We welcome conversations about our diversity efforts and encourage you to complete our Equality, Diversity & Inclusion survey and read our GDPR recruitment privacy notice.

Boutique group adventures for like-minded solo travellers. Your people. Your adventure.