The AA Newcastle, England, United Kingdom

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The AA Newcastle, England, United Kingdom

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Company Description/ Business Unit

Location: Newcastle (hybrid working 3 office days per week)

Additional Benefits: Annual Bonus

Think the AA is just about roadside assistance? Think again.

Company Description/ Business Unit

Location: Newcastle (hybrid working 3 office days per week)

Employment Type: Permanent, full time

Additional Benefits: Annual Bonus

Think the AA is just about roadside assistance? Think again.

For over a century, we've been evolving and adapting. Today, as the nation's leading motoring organisation, we offer a wide range of products and services to millions of customers. From roadside assistance to home and motor insurance, and the latest driving technologies, we have it all. As we continue to expand, diversify, and modernise, joining us as a Senior Compliance Monitoring Manager means you'll play a crucial role in our success and be part of this exciting motoring journey.

This is the job

We’re looking for a proactive and experienced Senior Compliance Monitoring Manager to join our Group Risk & Compliance team at The AA. This is a key role in our second line of defence, supporting assurance activities across the business. You’ll lead on compliance monitoring, ISO and insurer audits, and provide expert insight into regulatory and legislative requirements.

What will I be doing?

• Lead and deliver assurance reviews across regulatory risk areas (e.g., Conduct Risk, Customer Outcomes, Consumer Duty), ensuring timely execution and escalation of any gaps or deficiencies.
• Mentor and support team members, including Analysts and Officers, by reviewing work, providing feedback, and ensuring alignment with departmental standards.
• Produce high-quality reports and dashboards with actionable insights for governance forums, collaborating closely with the Head of Assurance.
• Manage stakeholder relationships, including senior leadership, to communicate review scopes, findings, and agree on pragmatic corrective actions.
• Drive the action management programme, ensuring timely resolution, evidence gathering, and strong stakeholder engagement.
• Monitor regulatory developments through horizon scanning and trend analysis, contributing to board-level reporting and the annual assurance plan.
  
  

• Strong background in general insurance regulation and compliance, with a deep understanding of FCA expectations and regulatory frameworks.
• Proven ability to mentor and manage team members while effectively engaging with stakeholders at all levels.
• Skilled in analysing complex regulatory requirements and providing clear, practical advice.
• Excellent communication skills, with the ability to translate compliance obligations into actionable insights.
• Commercially aware, with knowledge of insurance product distribution through contact centres and associated customer risks.
• Highly organised, with the ability to manage multiple priorities and deliver high-quality outcomes in a fast-paced environment.
  
  

• 25 days annual leave plus bank holidays + holiday buying scheme
• Worksave pension scheme with up to 7% employer contribution
• Free AA breakdown membership from Day 1 plus 50% discount for family and friends
• Discounts on AA products including car and home insurance
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
• Company funded life assurance
• Diverse learning and development opportunities to support you to progress in your career
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
  
  

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Motor Vehicle Manufacturing, Financial Services, and Insurance

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