Overview

Capgemini Invent is seeking a Service Management Senior Consultant to join our Cloud Advisory capability within the Business Technology unit. The team inspires, leads, and supports organisations in adopting Cloud to drive new business models, accelerate growth, ensure regulatory compliance, and reduce carbon footprint.

Responsibilities

• Service Management Transformation: Design and deliver enhanced service management capabilities, processes, and operating models aligned to ITIL v4, DevOps, and Agile to improve innovation, agility, service quality, and cost optimisation.
• Modernisation & Integration: Guide holistic service framework evolution across governance, skills, culture, tooling, and organisation. Apply SIAM methodology and Lean principles to optimise multi-vendor environments and maximise ITSM tool investments for cloud integration.
• Cloud Transition Strategy: Define actionable roadmaps and transitional states to support migration from on-premise to hybrid and multi-cloud environments, enabling scalable and resilient service models.
• Automation & AI Enablement: Embed automation into service management designs, tooling, and processes to deliver measurable business value and operational efficiencies.
• Consulting Leadership & Growth: Contribute to practice development, lead sustainable transformations, and support business development.

Additionally, you may contribute to the business and your personal growth through activities in business development, internal contribution, and learning & development.

Your Profile

We’re looking for candidates with a combination of experiences and strengths. You don’t need to meet every criterion—if you’re excited by the role and have relevant skills, we’d love to hear from you.

• Practical experience designing and implementing Service Management frameworks aligned to ITIL v4, optimising ITSM tooling, defining operating models, and driving IT and business automation.
• Client-facing experience with expertise in business case generation, commercial processes and business development.
• Proven track record delivering advisory engagements, mentoring teams, building trusted relationships, and influencing skills to support sales.
• Experience supporting cloud centres of excellence, ITIL frameworks, SIAM models, Operating Models, AI optimisation, and hybrid/multi-cloud environments; familiarity with DevOps, CI/CD, Lean and Agile methodology.
• Currently working in a consulting firm or industry with a Service Management background; able to operate in a matrixed organisation and enlist support for selling and delivering solutions.
• Experience in proposition building and delivery.

Security Clearance

To be successfully appointed, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the applicant must meet UK government criteria, including residence within the United Kingdom for the last 5 years and other requirements. Some posts may be restricted to UK nationals for security reasons.

What You’ll Love About Working Here

Join a team where you can thrive professionally and personally. Highlights include opportunities to engage with leadership, learn to write compelling client propositions, gain hands-on experience with leading technologies, training and certification programs, and a collaborative, inclusive culture.

Need to Know

Capgemini is committed to inclusion, flexible working, and employee wellbeing. We offer hybrid working and flexible arrangements, and provide wellbeing resources and CSR initiatives aimed at reducing carbon footprint and expanding digital access.

About Capgemini

Capgemini is a global business and technology transformation partner with over 350,000 specialists in more than 50 countries. We help organisations transition to a digital and sustainable world, delivering end-to-end services from strategy and design to engineering, rooted in AI, cloud, and data capabilities through a strong partner ecosystem. The group reported 2024 global revenues of €22.1 billion.