DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining the Legal Services team you'll work in a place where empathy meets expertise. Within our own dedicated law firm, our diversely experienced team support and guide customers through life's toughest moments. Our comprehensive training and tools will help ensure you're ready for the challenge. You can find more details about DLG Legal Services on our website.

Senior Consumer Contracts Lawyer – Civil Litigation Team

What You’ll Be Doing

Acting for clients on consumer contracts (including new build and misrepresentation), and professional negligence disputes, managing conduct of the claims from the initial assessment stage through to final hearing and beyond to enforcement in the fast, intermediate and multi‑track.

• Provide accurate and clear legal advice, managing clients’ expectations and explaining decisions and the steps in the claims process clearly and succinctly; always ensuring fair treatment of clients.
• Take all reasonable steps to settle claims, recover costs and maintain accurate system records.
• Identify learning & development needs and opportunities for self and wider team progression.
• Support the strategic development of department best practice, product performance, and the customer experience through continuous improvement initiatives; new ideas are welcomed and encouraged.
• Supervise junior members of the team – review correspondence, court documents, weekly file reviews, mentoring and development.

What We’re Looking For

• A Solicitor or Chartered Legal Executive with a minimum of 3 years experience
• Experience in dealing with consumer contract and professional negligence for fast, intermediate and multi‑track claims
• Ability to work with the wider team and help upskill individuals in technical/complex matters
• Experience using a Case Management System
• Experience managing, mentoring and developing junior staff

What We’ll Give You

• Annual performance‑based bonus
• 9% Private Pension
• 50% off home, motor and pet insurance plus free Green Flag breakdown cover
• Additional optional Health and Dental insurance
• EV car scheme – lease a brand new electric or plug‑in hybrid car in a tax efficient way
• Generous holiday allowance
• Buy‑as‑you‑earn share scheme
• Employee discounts and cashback
• Plus many more

Ways of Working

We offer a hybrid model that delivers the best of both worlds. Depending on your role and team, colleagues spend at least 2 days a week in the office. You can be based from our Bristol, Bromley or Leeds office – whatever is closest to you. We design our offer around the whole life of our people, giving real choice, flexibility and a greater work‑life balance so you can focus on what matters most.

Equality and Inclusion

Direct Line Group is an equal opportunity employer. We celebrate the diversity of background and thinking in our people. We’re proud to be one of the UK’s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. If you need any adjustments to our recruitment process, please speak to the recruitment team.

Working hours

35 hours per week (Monday – Friday).