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Senior Content Manager

Join a team where Purpose drives everything we do, Ambition fuels our growth, Trust builds our foundation, and Respect shapes our culture.

We're not just hiring — we're inviting you to build the future with us. If you're curious, driven, and ready to leave your mark, this is your invitation to make your next move.

Contract : permanent

Working hours : 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.

Salary : From £75,850

Location : London – Exchange Tower

Reporting to : Head of Digital, Content and Brand

By joining our team, you'll enjoy the best of both worlds – hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. As well as extensive opportunities for personal and career development.

Join our community – This is a great opportunity to learn about the Financial Ombudsman and the work that we do. https://www.linkedin.com/groups/13198032/

About Us

The Financial Ombudsman Service is an independent, not‑for‑profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers.

Our Communications and Engagement directorate is delivering a major programme of improvements to strengthen trust in financial services. This year, we’re focused on implementing a new corporate strategy and five‑year plan.

The newly created Senior Content Manager role will lead our publications and insight strategy, working across casework, operations, and data teams to produce clear, evidence‑based content that builds our reputation and supports reform.

What You’ll Do

This role leads the strategic planning and delivery of thematic reviews and insight publications across the Financial Ombudsman Service. It involves setting clear content strategies, gaining senior stakeholder buy‑in, and overseeing multi‑channel outputs across social media, web, and digital platforms. The postholder will manage a high‑performing content team, drive editorial decisions, and ensure timely publication. They will champion continuous improvement through evaluation frameworks, represent the team confidently to internal and external stakeholders, and foster collaboration across the organisation to ensure coordinated and impactful engagement.

Minimum Criteria

• Proven experience in setting and delivering content and insight strategies within a public sector organisation, regulator or government body, with clear evidence of strategic outcomes and impact.
• Experience of managing multi‑channel content delivery, including oversight of social media, website and digital platforms, and coordinating responsibilities across internal teams and external suppliers.
• Demonstrated ability to effectively manage and influence senior stakeholders, building strong relationships across operational, casework, and insight teams to align messaging and drive strategic outcomes.
• Experience in translating complex data and insight into clear, accessible content, including leading the creation of thematic reviews, publications and digital outputs that support organisational goals.
• Experience in evaluating content performance, including embedding reporting frameworks, aligning activity to strategic aims, and using metrics to inform continuous improvement.
• Line management experience, with direct responsibility for at least one team member in a communications or engagement function.

Desired Skills

• Collaborative mindset, with a track record of working effectively across diverse teams (e.g. casework, operations, data and insight) to align content delivery with organisational priorities.
• Resilience and adaptability, showing the ability to lead and deliver strategic content in a fast‑paced, evolving environment while maintaining a clear focus on outcomes and continuous improvement.

Why You’ll Love Working With Us

We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here: https://www.financial-ombudsman.org.uk/who-we-are/aims-values

We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:

• 25 days holiday entitlement, with the option to buy extra or sell days
• Generous pension
• Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
• Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
• Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will‑writing service amongst others
• Gym membership discounts, and a fully equipped on‑site gym open 24/7 in London only

Let’s Make This Easy

To apply, please upload a current CV and a supporting statement no longer than 500 words, this would need to detail how your experience meets the minimum criteria for the role and anything you would like to showcase!

Applications need to be submitted by 23:59 on Monday 24th November 2025

Successful candidates will be invited to a telephone call with a member of the Talent Acquisition Team.

Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now!

A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.

We welcome applications from internal employees; to apply you must have passed probation, be meeting or exceeding expectations and have no live warnings or development plans in place.

Equal Opportunity Employer

The Financial Ombudsman is an Equal Opportunity Employer.

We celebrate diversity and are committed to creating an inclusive environment for all team. We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities. Please click on the link below to find out more https://www.financial-ombudsman.org.uk/who-we-are/aims-values/diversity-inclusion

Don’t miss out be part of the journey and take advantage of this opportunity.

Authenticity of Applications

To ensure a good candidate experience we do not use AI tools for our screening process. As such we value authentic personal applications.

Good luck with your application.