Overview

Senior Coordinator Opportunity. Are you looking for a fresh challenge and the chance to grow your career within a forward-thinking organisation that truly makes a difference in people’s lives? If you are passionate about leadership, performance, and service development, this could be your perfect next move. We are excited to offer an opportunity for a Senior Coordinator within our IMS Hub – a key role that supports the delivery of excellent customer service and drives team performance.

Responsibilities

• Provide day-to-day leadership and support to a team of Administrators and Coordinators.
• Conduct regular one-to-ones and appraisals to support development and performance.
• Work closely with the IMS Hub Team Manager to shape and improve service delivery.
• Monitor and manage team performance to ensure KPIs and service standards are consistently met.
• Use resources effectively to maximise productivity and ensure excellent customer outcomes.
• Champion LiveWest’s values and behaviours in everything you do.

Why Apply

This is a great opportunity to grow your leadership skills and make a real impact in a team that’s central to our operations. As an internal candidate, you already understand our values, culture, and commitment to excellence. This role offers a fantastic platform to build on that foundation and take your career to the next level. This role is being offered on a full time, permanent basis working 37 hours per week. Hybrid working is available for this role working 2 - 3 days per week in the office, dependent on business need.

For further information about this role, please view our candidate information pack.

About The Candidate

Senior Coordinator Role Requirements To be successful in your application for the role of Senior Coordinator, you will have the essential skills and experience for a level 1 role (please see candidate information pack) and the following role specific skills and experience:

• Knowledge/experience in a customer repair role (social housing, retail or other).
• Experience in interpreting data and providing suitable outcomes with good data analysis and input skills.
• General understanding of responsive repairs or similar.
• Experience of using a scheduling tool to plan works.
• Able to work under pressure and take a flexible and adaptable approach in order to meet customer and business needs.
• Ability to work with own initiative.
• Be able to challenge constructively and appropriately.
• Have the ability to reflect on performance and behaviours objectively.
• Have well-developed relationship and rapport building skills.
• Understand the core skills required to deliver excellent customer service.
• Have previous line manager experience.

Please note: This role is not eligible for visa sponsorship. Applicants must have the right to work in the UK for the full duration of the role without requiring sponsorship.

About The Company

Our Reward and Benefits

• Working Style: Hybrid working with 2 - 3 days in the office to support your work/life balance.
• Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
• Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
• Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
• Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
• Family Support: Policies designed to help you balance work and family life, including a new child payment.
• Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
• Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
• Giving Back: Up to four paid volunteering days a year to support our communities.

About Us and Inclusion

At LiveWest, we are united by a shared mission: to create a home for everyone. Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together. We are one of the largest employers in the South West, with around 1,800 colleagues serving about 80,000 customers. We are committed to supporting our colleagues, giving them autonomy and encouragement to thrive. We are building brighter futures for everyone. Inclusion at LiveWest: we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe differences drive innovation and excellence, and we strive to create an environment where all colleagues can thrive. We are proud members of Inclusive Employers, a Disability Confident Employer, and signatories of the Armed Forces Covenant. We welcome individuals of all backgrounds and experiences to join our team. LiveWest is committed to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels. You can read more about Inclusion at LiveWest by visiting our website.