Senior Credit Controller 📍 Falmouth, Cornwall (on-site) A leading wholesale food distributor in the South West is seeking an experienced Credit Controller to take ownership of their credit control function, drive process improvements, and help bring structure to a growing B2B ledger. Following a recent merger and continued growth, the role seeks a confident, commercially‑savvy professional to step in, take the reins, and create lasting change within a high‑volume, fast‑paced finance team. The Opportunity This newly shaped position reports to the Finance Director and works alongside a dedicated Sales Ledger team of five. The successful candidate will lead the credit control operations, introduce and refine systems, and manage customer relationships to reduce aged debt and improve cashflow. It is an ideal role for someone hands‑on who thrives in an evolving environment and knows how to bring order to a complex ledger. Key Responsibilities

Take full ownership of the credit control function, systems, and daily operations Manage a B2B customer base of 2,500–3,500 accounts Contact customers by phone and email to chase payments, resolve queries, and build strong relationships Identify high‑risk accounts and manage the escalation process through to legal proceedings if required Reduce aged debt and improve DSO through structured and persistent credit management Work with the Sales Ledger team to embed consistent credit control practices Provide regular cash collection and aged debt reporting to senior finance leadership Support training and development within the team

What They’re Looking For

Previous experience in a senior credit control role, ideally within a B2B environment Strong understanding of credit risk, customer management, and legal collection processes Confident communicator, able to manage challenging conversations with diplomacy and professionalism Experience improving or implementing credit control systems and procedures Self‑motivated, organised, and resilient under pressure Seniority level Mid‑Senior level Employment type Full‑time Job function Finance Industries Wholesale Food and Beverage #J-18808-Ljbffr