Informa Festivals marks an exciting new chapter in B2B events, combining prestigious festivals with cutting-edge marketing intelligence platforms and advisory services. We’re part of Informa, a global business with operations across more than 30 countries and a member of the FTSE 100. This role is based at our head office in London.

Job Title: Senior Credit Controller

Location: London, England, United Kingdom (head office at 5 Howick Place)

Working alongside our Credit and Collections Manager, you will operate with autonomy and be responsible for managing credit control functions, ensuring compliance with company policies, and liaising with internal teams to complete customer vendor forms. You’ll have contact with a high-profile client base and will have the opportunity to contribute ideas for innovation within the function. This role demands excellent organizational skills, attention to detail, and the ability to prioritise tasks based on business needs and targets.

Key Responsibilities

• Monitor and manage outstanding customer accounts to ensure timely payment of invoices and conduct regular follow-ups via phone and email from the date of invoice
• Manage a portfolio of key top accounts and work to monthly targets based on cash collection and aging of invoices
• Collaborate with internal teams (sales, brand finance, Global Business Services, customer service) to resolve credit control issues
• Partner with key stakeholders and present reports regularly
• Ensure all forms and related documentation comply with company policies and regulatory requirements
• Act as a first point of escalation on issues flagged by the team or business stakeholders
• Conduct compliance checks for FX and bank charge write-offs; prepare and send reports for approval
• Monitor and resolve shortfalls and unallocated cash throughout the month
• Review pending refunds and ensure week-on-week progress
• Handle first-stage troubleshooting for card payments and send manual payment links where needed
• Action chargebacks as required and participate in testing for new product launches
• Identify and implement improvements to credit control processes and procedures
• Collate event feedback and drive actions with relevant teams
• Train temporary team members on credit control processes and procedures

What Makes This Role Special

• Be part of a truly global company with operations across continents
• Work on a variety of products and brands in a fast-paced environment
• Opportunity to travel to exciting global events and exhibitions
• Develop your career within a diverse, market-leading organization

Qualifications

• Proven experience in credit control with evidence of commercial performance against metrics and targets
• Strong understanding of compliance and regulatory requirements related to credit control
• Experience working with multiple product ledgers
• Excellent attention to detail and organizational skills
• Strong communication skills, both written and verbal
• Confident working with financial data and reporting, financial systems and software
• Proficiency in Microsoft Excel (pivot tables, VLOOKUP)
• Ability to work independently and as part of a team
• Confidence presenting to senior stakeholders
• Commercial awareness

Additional Information

• We believe great things happen when people connect face-to-face. Informa operates with in-person collaboration three days a week or more, with flexibility to work from home or remotely when not in the office or at events.
• Life at Informa includes rewarding, supportive environments; see LifeAt.Informa.com for employee perspectives.
• Benefits include: community and inclusivity initiatives, volunteering opportunities, bespoke training and courses, generous annual leave, private medical cover, ShareMatch, wellbeing support, global recognition programs, and international collaboration opportunities.

Informa is an Equal Opportunities Employer. If you would like reasonable adjustments or accommodations in the hiring process or role, please inform the Talent Acquisition Partner involved in the recruitment. See our website for full information. See how Informa handles your personal data when you apply for a job.