Overview

Title Senior CRM and Data Analytics Manager

Location: Homeworking or at one of our regional offices in London, Swindon or Bristol

Salary: From £59,922 (depending on location) per annum

Hours: 36 hours per week

Contract: Permanent

Ref: 16214

We are

Heritage is for everybody, and we are here for heritage. Heritage lives in places and people, memories and stories, artefacts and traditions. It can connect us all to the past, and to each other. It can make us happier, strengthen every community, and help shape society for the better. Everybody should be able to enjoy the benefits it brings.

That’s why, as a charity, we care for over a million objects and hundreds of historic sites in every part of England, from international icons to local treasures. And it’s why we open them up, share their stories and find new ways for everybody to enjoy, learn, play and create.

Role

We are looking for a Senior CRM and Data Analytics Manager to join our team. The role is full-time (36 hours) and permanent. We offer a hybrid working approach. This means you can work from home, or from one of our offices located in London, Swindon or Bristol. You will however need to meet regularly in person with your team and attend other in person meetings as necessary. These meetings are most likely to be in London and Swindon.

Benefits

• Salary from £59,922 depending on skills, experience and location
• 25 days' holiday plus bank holidays, pro rata, rising to 28 days after 3 years
• Matched pension contributions up to 10%
• Flexible hours
• The opportunity to progress your career within the heritage sector
• Subscriptions to professional bodies
• Free access to all English Heritage sites for you and up to six friends and family members
• 25% discount in our shops and cafes
• Enhanced maternity, paternity or shared parental leave
• Options to buy additional leave
• An inclusive working atmosphere everybody is supported from all backgrounds, religions and with different needs
• Opportunities to go to some of our great live music and history events

Role purpose and expectations

This is a great opportunity for someone with experience in developing business growth opportunities through a CRM system (ideally Microsoft 365) including knowledge of campaign lifecycles from conceptualisation to the application of solutions.

As Senior CRM and Data Analytics Manager, you will oversee all CRM functions, building the charity's supporter management capability in order to provide a high level of service, excellent supporter experience, income growth and data capture across all key touch points.

You will champion the benefits of CRM to help optimise the charity's use of the CRM system to drive business growth, including fundraised income, from our supporter base, maximisation of member income through retention and acquisition, and improved supporter experience.

Qualifications and experience

• Demonstrable evidence of having identified and delivered commercial growth through a CRM system
• Experience in creating and presenting high quality reports and documentation to inform and influence internal clients
• Experience in campaign reporting and analytics methods, including developing new analytical tools and techniques to improve business reporting or to respond to external trends
• Experience of audience segmentation and the value this brings to an organisation
• Proven experience of leadership of teams in the area of data and analytics

Application notes

When submitting CVs and cover letters, please ensure these are each no longer than 2 sides in length.

Interviews will be held from early November.

Contact and further information

If you would like to talk to us about workplace adjustments or working patterns, please contact Janet Hester, on Janet.Hester@english-heritage.org.uk. No agencies please.

Find out more about us and what we do: https://www.english-heritage.org.uk/about/

You can also meet some of our people and hear about why they enjoy working with us: https://www.english-heritage.org.uk/about/our-people/careers-with-us/

Everybody’s welcome at English Heritage

Forget the stereotypes. It takes thousands of people from every background to care for England's heritage and open it up for everybody to enjoy. We’re looking for every type of person with every kind of skill and experience, and we’re committed to making sure that English Heritage is an equitable, diverse and inclusive place to work. You can connect with others through our EDI networks as a member or ally. These include Ethnic Diversity, Faith & Belief, Social Equity, LGBTQ+, Neurodivergence, Age, Disability and Gender Health and Wellbeing.

We take wellbeing seriously. We are committed to ensuring everyone feels safe at work and can carry out their role. To support this, we have a network of Mental Health First aiders, regular information and awareness events, unlimited access to an Employee Assistance Programme and work with our people to implement reasonable adjustments.

You will need to refer to the following documents when completing your application.