Senior CRM Interface Executive page is loaded

Senior CRM Interface Executive

Curious about data. Eager to analyse it. Determined to transform it.

Senior CRM Interface Executive

£30,000 - £40,000 (+ Benefits )

Grade: P2

Reports to: Lead Data Manager

Contract: 12 month fixed-term contract

Hours: Full time 35 hours per week

Location: Stratford, London. Office-based with high flexibility (1-2 days per week in the office)

Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

Closing date: 01 August 2025 23:55

This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. If you require more time to apply as part of a reasonable adjustment, please contact recruitment@cancer.org.uk as soon as possible.

Recruitment process: One competency-based interview

Interview date: From the week commencing 11 August 2025

How do I apply? We operate an anonymised shortlisting process in our commitment to equality, diversity, and inclusion. CVs are required for all applications; but we won’t be able to view them until we invite you for an interview. Instead, we ask you to fully complete the work history section of the online application form for us to be able to assess you quickly, fairly, and objectively.

At Cancer Research UK, we exist to beat cancer.

We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That’s why we’re looking for someone talented, someone who wants to develop their skills, someone like you.

Cancer Research UK has a vision to bring about a worldwhere everybody can lead longer, better lives, free from the fear of cancer. However, to achieve our mission and grow our funding, we must build even greater momentum and urgency around our cause, and engage and inspire millions of people in deeper, more meaningful ways to join our mission. Therefore, we have created a long-term Engage Strategy and designed a bold transformation programme which aims to better harness data and digital marketing technology to deliver more relevant, trusted, and frictionless experiences for our audiences (and in turn drive growth).

It’s an exciting time to join our Data Management team. As we transition to automated data tools and integrate from Siebel to Salesforce, which goes live next year, ensuring our Marketing, Fundraising, and Engagement (MFE) directorate’s data is efficient, accurate, and robust is a critical part of this challenge. As a Senior CRM Interface Executive, you’ll be part of this journey by coordinating the operational data loading schedule onto our fundraising database in line with data quality rules and compliance guidelines.

This role is not purely technical; you’ll provide data expertise and problem-solving while partnering with technical teams to deliver data solutions and automation across the charity’s CRM and data tools. This will involve jointly coordinating, monitoring, and planning the Data team’s day-to-day workload and escalating any issues to senior management to ensure our data projects and initiatives are completed within agreed SLAs.

Your legacy by the end of this contract will be to have strengthened Cancer Research UK’s data infrastructure during a critical period of CRM transformation. Ultimately, embedding the technical foundations that enable our operations and advance our purpose. If you have experience importing, manipulating, and maintaining large volumes of Salesforce and/or Siebel data, we’d love for you to join our mission.

What will I be doing?

• Coordinating and delivering Marketing, Fundraising & Events (MFE) data imports into Cancer Research UK’s fundraising CRM in line with quality and compliance standards.

• Ensuring timely and accurate loading of third-party data into the marketing database in collaboration with the team, meeting SLAs and schedule targets.

• Ensuring all data is loaded in adherence with data quality standards and compliance regulations.

• Maintaining records of all loaded data to support auditing and ensuring full end-to-end reconciliation across the Data Management team’s processes.

• Monitoring daily data workflows using Informatica and resolving integration errors promptly.

• Driving continuous improvements of team processes to increase accuracy, efficiency, and reduce resource spend.

• Contributing to ad hoc data integration and system projects.

• Coordinatingwith the team to ensure database requests (such as reference data, event codes, and value lists) are completed accurately and within agreed SLAs.

• Conducting user acceptance testing and validating data quality before system updates go live.

• Providing feedback to internal and external data suppliers when data doesn’t meet required standards, while collaborating with internal account managers to resolve issues efficiently.

• Acting as the primary contact for external supplier queries, fostering collaborative relationships between our suppliers and teams across Cancer Research UK.

• Coordinating supplier onboarding and setting up or updating data feeds as needed.

• Escalating issues to the Data management team promptly and suggesting solutions where possible.

What skills will I need?

• Experienced CRM data professional with experience importing, manipulating, and maintaining large volumes of supporter/customer/ and/ or financial data.

• Strong working knowledge of CRM systems (including Salesforce and/or Siebel).

• Proven technical data skills with a history of using Excel, as well as XML and JSON tools to support CRM integrations and data workflows.

• Proactive problem-solver with a solutions-driven approach to managing data issues, improving workflows, and supporting CRM integrations across complex systems.

• Effective time management and organisational skills, with a proven ability to coordinate data schedules, meet SLAs, and maintain high levels of accuracy and attention to detail in a fast-paced environment.

• Has built credible and collaborative internal and external stakeholder relationships with strong interpersonal skills.

• Excellent communication skills with a proven ability to explain technical concepts to non-technical audiences.

• Embraces change with a proactive and flexible mindset, effectively navigating shifting priorities, evolving data needs, and emerging challenges to maintain performance and drive solutions.

• Available to start on one month’s notice or less.

Our organisation values are designed to guide all that we do.

Bold:Act with ambition, courage and determination

Credible:Act with rigour and professionalism

Human: Act to have a positive impact on people

Together:Act inclusively and collaboratively

We’re looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.

If you’re interested in applying and excited about working with us but are unsure if you have the right skills and experience we’d still love to hear from you.

What will I gain?

We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.

You can explore our benefits by visiting our careers web page .

Additional Information

For more information about working with us please visit our website or contact us at recruitment@cancer.org.uk .

For more updates on our work and careers, follow us on: LinkedIn , Facebook , Instagram , X and YouTube .

Our vision is to create a charity where everyone feels like they belong, benefits from and participates in, the work we do. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.

We want to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore ask you to inform us of any concerns you have or any adjustments you might need to enable this to happen. Please contact recruitment@cancer.org.uk or 0 20 3469 8400 as soon as possible.

Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.

About Us

As the world’s largest independent cancer research charity, we conduct research into the prevention, diagnosis and treatment of the disease. Our aim is to see 3 in 4 people survive cancer by 2034 and our staff are integral to achieving that ambition. Cancer Research UK offers you excellent prospects to expand your career as well as the ability to make a real difference to the lives of others. We're always looking for sharp, brave, and collaborative people to join Cancer Research UK and continue to make it a great place to work. Find the career you're looking for and let us change lives together.