Job Description

Our client, one of the UK's leading biotech companies, is recruiting a Senior Customer Service Specialist to join a friendly, close-knit team. This is a full-time temporary role, initially for 6 months, with excellent prospects to convert to permanent in 2026. The role focuses on providing first-class end-to-end solutions to a wide range of customer enquiries.

Tasks/Responsibilities for Senior Customer Service Specialist:

1. Taking a lead role in the team, balancing regular customer enquiries with high-level account management and dealing with issues and escalations.
2. Taking ownership of customer queries, mainly over email and phone, tackling a wide range of queries efficiently and effectively.
3. Communicating and coordinating with other departments in the business including logistics, sales, operations, and finance, as well as other Customer Service teams around the world, as the company has a global presence.
4. Managing and logging all work in Salesforce, using this CRM software daily.

The ideal Senior Customer Service Specialist will be:

• The best person for this job, enjoying a varied, fast-paced environment where no two days are the same.
• Someone with a variety of Customer Service experience to draw on, providing knowledge to handle any situation that may arise.
• Capable of prioritising and multi-tasking effectively, which are key skills for success in this role.

There is a hybrid working arrangement, with up to 2 days working from home and the rest in the office located a few miles outside Oxford City Centre. Although full-time office presence is usually required during the first week or two for training.

If you are seeking your next career move in Customer Service where you can utilise your excellent experience in a varied and fast-paced role, working in a friendly team at one of Oxford's most exciting companies, then apply today!

Bond Williams Professional Recruitment is an equal opportunity employer and operates as an Employment Business and Recruitment Agency.