Overview

Senior Customer Success Manager, EMEA (French or German speaking)

London, U.K. (Hybrid)

About the role

At Webflow, our mission is to bring development superpowers to everyone. We are the pioneer of the Website Experience Platform (WXP), helping teams Build, Manage, and Optimize for the web with visual development, CMS, AI-driven personalization, hosting, and analytics. Our Customer Success team advises and guides a diverse range of Enterprise customers, acting as the main point of contact throughout onboarding, adoption, maturity, and renewals. We are looking for a Senior Customer Success Manager, EMEA to drive value for a strategic set of Webflow’s Enterprise Customers, partnering with Account Executives, Solutions Engineers, and Solution Architects to identify growth opportunities and advocate for customer priorities.

Responsibilities

• Serve as a trusted advisor to executive sponsors and day-to-day stakeholders, aligning on business objectives and fostering advocacy for Webflow across the customer’s organization.
• Create and execute customer-specific success plans that tie business goals to Webflow capabilities, coordinating with Product, Sales, and Solutions teams to maximize impact.
• Provide consultative support on Webflow deployment, usage, and scalability; ensure customers follow best practices and realize full value from the platform.
• Conduct regular business reviews to assess success metrics, uncover growth opportunities, and demonstrate measurable impact on customer initiatives.
• Partner cross-functionally to influence renewals, surface product feedback, and champion customer needs within Webflow.

About you

You’ll thrive as a Senior Customer Success Manager, EMEA if you:

• Have 5–6+ years of experience in a SaaS or digital agency environment, managing high-value post-sale relationships and leading cross-functional engagements at executive and departmental levels.
• Are fluent in German or French with advanced proficiency in both spoken and written communications; Italian or Spanish is also preferred.
• Demonstrate the ability to navigate complex business needs with a solutions-oriented mindset, aligning product value to diverse customer goals across organizations and industries.
• Have strong written and verbal communication skills with a track record of delivering compelling presentations and facilitating strategic discussions.
• Are adept at leveraging business intelligence to inform strategy and are eager to master a technical product with wide-ranging use cases.
• Are highly self-motivated with strong time management, note-taking, and project coordination skills; thrive in fast-paced, ambiguous environments while maintaining a focus on customer outcomes.
• Stay curious and open to growth, actively building fluency in emerging technologies like AI to unlock creativity and impact.

Compensation and location

• Location: London, United Kingdom (Hybrid). 3 days per week in-office; schedule TBD.
• Full-time, permanent role.
• Compensation for this role depends on geographic area and career level. Benefits may include: equity, company bonus or sales commissions, pension, health benefits, and wellness stipends. Salary ranges for United Kingdom roles may apply and are discussed during the interview process.

Core behaviors

• Build lasting customer trust. We act to earn and maintain customer trust.
• Win together. We succeed as a team.
• Reinvent ourselves. We imagine what's possible and improve continuously.
• Deliver with speed, quality, and craft. We move fast while maintaining high standards.

Benefits

• Equity ownership (RSUs)
• Employer-paid healthcare, vision, and dental insurance for employees and dependents (full-time employees 30+ hours)
• Paid parental leave (12 weeks) with additional coverage during pregnancy disability where applicable
• Flexible vacation and country-specific statutory minimums
• Mental wellness support, professional coaching, and therapy
• Monthly stipends for health, well-being, and growth
• Internal learning and development programs

Equal opportunity and compliance

Webflow is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. We may require documentation or verification as part of the hiring process and may conduct background checks as permitted by law.

Apply for this job

To apply, please submit your details and resume through the standard application channel.