Senior Customer Success Manager - Fintech SaaS Game Changer. Hybrid, RECRUITMENTREVOLUTION.COM

Join to apply for the Senior Customer Success Manager - Fintech SaaS Game Changer. Hybrid, RECRUITMENTREVOLUTION.COM role at Guardian Jobs

Senior Customer Success Manager - Fintech SaaS Game Changer. Hybrid, RECRUITMENTREVOLUTION.COM

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Join to apply for the Senior Customer Success Manager - Fintech SaaS Game Changer. Hybrid, RECRUITMENTREVOLUTION.COM role at Guardian Jobs

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Step Into a Career-Defining Role with One of Fintech’s Rising Stars

Are you a strategic, commercially savvy Customer Success leader who knows how to drive growth and elevate enterprise partnerships? We’re not just transforming the way global businesses recover payments - we’re redefining what client success looks like. Join a high-impact, award-winning team, work with top-tier brands, and take your career to new heights with a game-changing SaaS platform already making waves across the UK, Europe, and North America.

The Role at a Glance:

Senior Customer Success Manager

Epsom, Surrey HQ Based c2day / 3days per week working from home

Up to £90,000 Base (Up to £115,000 OTE)

Plus Benefits and potential progression to Head of Customer Success

Full time, Permanent - Requires flexibility to work 30-50% of weekly time during US hours

Awards: Fintech Winners at the CICM British Credit Awards 2023, Credit & Collections FinTech Supplier Award 2023

Clients: Verizon, Informa plc, Zoopla, Rentokil, Haymarket, SSE, Zendesk, Johnson Controls, ADT and More…

Culture: Informality and Flexibility, Work-Life Balance, Wellbeing, Personal Growth and Trust

Your Skills: Background in Customer Success for a SaaS or tech. Proven track record managing enterprise B2B client relationships. Experienced using Hubspot and Monday.com.

Who we are:

We power a financial tool that solves a problem for the majority of B2B Global companies irrespective of size, with a working monetisable model and a path to Global scale.

Having recently launched our MVP, we are currently working with new clients to elicit feedback and improve the usability to support scalable growth.

Feedback from industry professionals has been extremely positive. Our product offering is enhanced further by the current economic landscape.

The Senior Customer Success Manager Role:

We’re on the lookout for a high-performing Senior Customer Success Manager to build, support, and grow strong relationships with our enterprise clients across North America, the UK, and Europe. This is your chance to work at a global level - as you partner directly with senior finance and credit executives and report to our US-based Chief Revenue Officer.

This isn’t just a support role - it’s a strategic, commercially driven position where you’ll own the entire customer journey: from onboarding and adoption to engagement, retention, and expansion. You’ll play a key role in driving growth and delivering measurable impact.

You’ll thrive here if you:

• Love building long-term client relationships rooted in trust and results
• Are energised by working cross-functionally and influencing decision-makers
• Have the flexibility to align your schedule with EST and PST time zones (we work smart to stay connected)
  
  
  

• Manage and grow relationships with enterprise US clients as their trusted advisor and main point of contact.
• Lead onboarding, training, and implementation that drives adoption and long-term value.
• Monitor client health, spot risks early, and deliver measurable results through strategic Success Plans.
• Partner with Sales to drive renewals and uncover smart expansion opportunities.
• Mentor team members, sharing best practices and fostering a culture of growth.
• Log key insights in HubSpot to keep the team aligned and data-driven.
• Build strong relationships with senior finance and credit stakeholders, influencing at the highest level.
• Champion client feedback to shape the roadmap and improve the product.
  
  
  

• 6+ years in Customer Success within fast-paced SaaS or tech environments
• Proven experience managing enterprise B2B accounts, with strong retention and growth results
• Commercially minded, with a knack for spotting opportunities and driving revenue
• Confident communicator, able to influence senior stakeholders and articulate value clearly
• Proactive, adaptable, and comfortable flexing your schedule to support US clients when needed
• Thrive in high-growth settings and bring a problem-solving, builder’s mindset
  
  
  

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Advertising Services

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