Senior Customer Success Manager - Manufacturing

SafetyCulture is a global technology company transforming workplaces. Our mission is to help teams get better every day, giving front line workers a voice and leaders visibility to drive safety, quality and continuous improvement. This is a full-time role that is hybrid from Manchester.

An opportunity has arisen for a Manufacturing-focused Senior Customer Success Manager to join our team. You will be responsible for driving success across our highest opportunity accounts, acting as a trusted advisor to ensure customers maximise the value of our platform, achieve their business goals, and continue to grow their partnership with SafetyCulture.

About You

• 10+ years of total work experience with at least 5+ years in a customer-facing role, ideally with Enterprise customers or within an Enterprise-level organisation
• Deep industry experience in the Manufacturing industry
• Strong ability to build executive relationships and drive business value for Enterprise customers
• Background in leveraging data through a variety of tools to inform and execute customer-facing and internal strategies
• Persuasion and presentation skills, with the ability to communicate up and down an organisation
• Ability to actively listen, understand customer pain points and take action
• Thrives in a fast-paced, dynamic environment

How You Will Spend Your Time

• Serve as a strategic partner to a curated portfolio of customers, helping them adopt and maximise the value of our solutions
• Understand customers’ business objectives, challenges, and industry-specific needs to drive success
• Own customer retention, ensuring renewals and reducing churn risk through proactive engagement
• Identify growth opportunities within existing accounts and collaborate with Sales to drive expansion
• Leverage deep industry knowledge to provide tailored insights, recommendations, and best practices
• Advocate for customers internally, influencing product development based on industry trends and customer feedback
• Contribute to the development of industry-specific playbooks, collateral, and case studies

What We Offer

• Equity with high growth potential, and a competitive salary
• Flexible working arrangements; work from home and the local SafetyCulture office
• Access to professional and personal training and development opportunities; Hackathons, Workshops, Lunch & Learns
• Community involvement, open source work, talks and events, and opportunities to experiment with new technologies

Other Perks

• In-house culinary team serving daily breakfast, lunch and snacks
• Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy
• Quarterly celebrations and team events, including the annual Shiplt! global offsite
• Table tennis, board games, gym sessions, book club, and pet-friendly offices

We’re committed to building inclusive teams and a sense of belonging so our people can bring their whole authentic selves to work. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. We have been recognised as a Best Place to Work in Australia, the US and the UK.

Even if you don’t meet every requirement listed in the ad, please consider applying. We prioritise inclusion and value potential over a checklist of qualifications. If this role resonates with you, hit the apply button.

You can find out more about life at SafetyCulture via YouTube, X (Twitter), Instagram and LinkedIn.

EEO notice: For all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.