Senior Customer Success Manager role at RELEX Solutions.

Who We Are

We’re bold thinkers and kind teammates, growing fast but staying grounded. Our Nordic roots and global outlook shape a culture of friendliness, creativity, and collaboration, all powered by openness and shared wins. We care deeply about doing the right thing - and doing it together. We aim to improve the flow of goods, time, and energy, and we keep evolving, together.

What We Do

RELEX Solutions delivers a unified supply chain planning platform for retailers and manufacturers, enabled by proven AI technology. We help companies optimize demand forecasting, replenishment, merchandising, pricing and promotions, supply chain operations, and production planning across the end‑to‑end value chain.

Responsibilities

• Strategic development of tier 1 and 2 customer business processes and needs.
• Develop and maintain executive/senior‑level customer relationships and drive revenue growth through upsell/cross‑sell opportunities.
• Proactively identify customer needs and communicate measurable delivered value.
• Monitor customer key performance metrics and take necessary actions for improvement.
• Measured on customer satisfaction, NPS, reference‑ability, growth (upsell/cross‑sell bookings) and documented value delivered.

Qualifications

• 5+ years’ experience in B2B relationship building on executive/senior level, developing customer accounts and building relationship towards C‑level in large organizations.
• Experience working with customers in grocery, consumer products goods (CPG), DIY, fast‑moving consumer goods (FMCG) retailers or suppliers.
• Strategic account management experience with proven commercial growth track record.
• Process and software solution experience in any of the following areas:
  • Supply Chain Management (demand planning, inventory management, replenishment)
  • Space & Assortment
  • Promotions and Markdown
  • Workforce (management, optimization, workload forecasting)
• Excellent communication skills in English.

Benefits

• Flexible working
• Authentic work‑life balance
• Annual leave and internet & mobile phone benefits
• Diverse, inclusive, and supportive work culture
• Meaningful work with commitment to a more sustainable future
• High autonomy and room for creativity
• Strong team spirit through company events and volunteer days
• Flat hierarchies and career growth opportunities in a rapidly growing software company

Application

Please apply with complete application documents in English, salary requirements and earliest possible start date via the button below. We will fill this position as soon as we find the right person, so we recommend you act quickly.

EEO Statement

We value diversity and welcome all applications regardless of gender, nationality, ethnicity, religion/belief, disability, age, sexual orientation and identity. All qualified applicants will receive consideration without regard to any protected characteristic.

Contact

For questions, please email Noemi Schuberth (noemi.schuberth@relexsolutions.com).