Senior Customer Success Manager

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Base pay range: This range is provided by The Employer Agent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.The OpportunityThe company's HR SaaS products are in high demand; employee recognition and rewards help clients build excellent workplace cultures and improve retention and productivity.The organization is experiencing impressive growth with a wide client base and strong retention.Management and culture offer opportunities for progression and development.Two days working from home (Thursday, Friday) and an annual trip to Salt Lake City in the US.The Company OverviewRewards and employee recognition SaaS business, helping medium-large organisations to enhance their culture, retention and leadership capabilities. Their products are supported by an internal research institute that analyses workplace culture and the psychology of motivation.The Team OverviewJoin a Client Success team of 21 people.The RoleCustomer-first mindset; be the key point of contact for clients, ensuring retention and growth of client accounts through world-class account management.Provide technical and product support; collaborate with internal stakeholders on growth opportunities.Customer onboarding and training — ensure clients have a great onboarding experience and receive ongoing training to maximise value from the program solution.Strategic thinking — proactively offer solutions to clients to ensure they have the most appropriate products and services to deliver success.Collaborate with the sales team on opportunities for existing account growth.Manage projects and prioritise workloads.Develop an extensive understanding of the tools available to advise clients on solutions that meet their goals and tech needs.The PersonConfident Account Manager, able to engage with C-suite business partners globally.Experience in B2B client relationship management of ideally £3m+ Enterprise accounts.Pharmaceutical industry experience is desirable but not essential.Experience in SaaS account support is preferable.Builds long-lasting relationships with key contacts.Proactive, adaptable to change and committed to continuous learning.Organised, creative and with strong project management skills.The DetailsContract: PermanentWorking: 3 days in the office (Mon, Tue, Wed), 2 days working from homeBenefits: Excellent pension, competition and reward schemes #J-18808-Ljbffr
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Location:
Loughton, England, United Kingdom
Job Type:
FullTime

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