Senior Customer Success Manager role at SafetyCulture. Why join us We’re a global tech company, just not the kind you’re picturing. Our team of nearly a thousand people wakes up every day to make our product and our customers’ lives better. At SafetyCulture, you’ll hear “yes, let’s give it a shot” more often than “that’s not how we do things here.” People join because we’re building tools that make work better for the 3 billion people who keep the world moving—factory floor operators, baggage handlers, truck drivers, servers, store assistants. We’ve got the scale and innovation you’d expect from big tech. The difference? No endless layers of sign‑off, no corporate theatre. Just smart, experienced people solving real problems fast. We’re putting equity and a clear vision to accelerate growth with intelligence, not just size. Each full‑time team member gets equity—real skin in the game. We’re building the next chapter with operational maturity, an AI focus, and a strong focus on ownership. This is big‑tech impact without the big‑tech ick. About the role The Senior Customer Success Manager will partner with our customers through onboarding and beyond, ensuring long‑term success. The role builds and maintains deep relationships with key stakeholders, acts as customer advocate in collaboration with Sales and Product teams, and works to align platform usage with tangible outcomes that inspire customers to champion the platform. How You'll Spend Your Time

Manage a book of business to ensure retention, net growth and platform adoption within the portfolio. Seek and identify growth opportunities through discovery questions and creative problem‑solving that broaden the impact of SafetyCulture. Build and maintain strong relationships with key customer and business stakeholders. Develop and execute comprehensive strategies to retain and grow customers. Align key results to tangible business outcomes and establish ROI. Deliver training and best practices as customers expand and grow their teams. Command a strong understanding of the product and translate business use cases to existing functionality, while identifying new ways of working with new features. Advocate for customers internally, supporting product development throughout.

About You

Prior experience as a Customer Success Manager for a SaaS product. Deep industry experience in construction, manufacturing, logistics, or infrastructure. Demonstrated ability to coach and mentor others as a senior team member. Background in leveraging data through tools to inform and execute strategies that encourage product adoption. Persuasion and presentation skills, communicating across all levels. Passion for building lasting relationships with customers and colleagues. Active listening and ability to understand pain points and take action. Enjoy working in a dynamic scale‑up that puts customers at the heart of everything.

Benefits

Equity with high growth potential and a competitive salary. Flexible working arrangements—home and local office. Access to professional and personal training and development opportunities: Hackathons, workshops, lunch & learning events. Encouragement of community involvement, open‑source work, events, and experimentation with new tech.

You’ll Also Receive Other Perks Such As

In‑house Culinary Crew with daily breakfast, lunch & snacks. Well‑being initiatives: subsidised fitness programmes, EAP services, generous parental leave policy. Quarterly celebrations and team events, including the annual Shiplt global offsite. Table tennis, board games, gym sessions, book club, pet‑friendly offices.

We’re committed to building inclusive teams and cultivating a sense of belonging so people can bring their authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Even if you don’t meet every requirement listed, consider applying. We prioritise inclusion and value potential over a checklist of qualifications. Don’t rule yourself out—apply if this job resonates. Learn more about life at SafetyCulture on YouTube, Twitter, Instagram and LinkedIn. We do not accept resumes or partnership opportunities from recruitment agencies. Please do not forward resumes to SafetyCulture or its employees. We are not responsible for any fees associated with unsolicited resumes. #J-18808-Ljbffr