Senior Customer Success Manager
2 Days Old
Join to apply for the Senior Customer Success Manager role at Wind River
Join to apply for the Senior Customer Success Manager role at Wind River
Get AI-powered advice on this job and more exclusive features.
Position at Wind River
Senior Customer Success Manager (Remote, UK)
About Wind River
Wind River is a global leader in delivering software for mission-critical intelligent systems. For more than four decades, the company has been an innovator and pioneer, powering billions of systems that require the highest levels of security, safety, and reliability.
Description
Position at Wind River
Senior Customer Success Manager (Remote, UK)
About Wind River
Wind River is a global leader in delivering software for mission-critical intelligent systems. For more than four decades, the company has been an innovator and pioneer, powering billions of systems that require the highest levels of security, safety, and reliability.
Wind River helps customers across automotive, aerospace, defense, industrial, medical, and telecommunications industries solve complex technology challenges on their journey toward the new intelligent machine economy. The company’s software powers generation after generation of the safest, most secure systems in the world. Examples include playing a key role in NASA space missions such as Artemis I, the James Webb Space Telescope, and multiple Mars rovers. We’ve achieved recent 5G milestones including the world’s first successful 5G data session with Verizon and building one of the largest Open RAN networks in the world with Vodafone.
The company has received industry recognition for its technology innovation and leadership, and for its workplace culture, including global Great Place to Work certification and being named a “Top Workplace” for ten consecutive years. If you want to be part of a unique culture where the lived experience is based on our cultural attributes of growth mindset, customer-focus, and diversity, equity, inclusion & belonging, come join us and help advance the future software defined world.
YOUR ROLE
Wind River has an opportunity for a Customer Success Manager with experience in proactive complex customer management. The role includes forming relationships across strategic customers, onboarding customers to support and future needs planning, driving progress and follow up until completion. The candidate should possess software expertise with exposure to communication service providers and their suppliers. The ideal candidate has business background coupled with technical expertise along with proven influence management skills. This person must be able to influence both internal and external stakeholders. Additionally, this person will lead quarterly business reviews with focus across previous performance, continuous improvement and strategic alignment.
- Act as a liaison between Wind River and the customer. Work strategically with CSP to ensure support aspects are routed/escalated and transitioned per contractual agreements. Work closely with Technical Support, Sales, Product Management, Engineering and Professional Services to ensure the customer’s needs are progressed within the contract terms.
- Act as liaison between customer and all other departments within Wind River.
- Provide status updates across all activities within the customer.
- Single focal point for customer escalation management, mitigation and resolution
- Executive level presentation skills necessary to enage within the customer and withing Wind River
- Work with Sales, Services and Support to ensure successful early engagement, follow on to paid for work with customer acceptance is achieved
- Organize and drive the Wind River team for all aspects tied to quarterly business reviews with the customer.
- Establish and align governance for reporting, reviewing and escalating customer issues --- parallel activities for planning, proj mgt, building and running the network within the customer (note these could involved different portions of the customer organization)
- Establish 1:1 relationships at least one level above working level across customer organization
- Establish linkage into planning and all other customer aspects including proj mgt
- Work within WR team to establish procedures/tools that can be communicated to the customer and accessed for dashboards, real time reporting and constant communication
- Successfully handle needs for a successful FOA and initial field launches
- Agree with customer to quarterly business review attendees, format, scheduling
- Monitor transition plan for SE to prof services handover
- Direct weekly activities and review/provide inputs for setting direction for all Wind River involvement tied to this customer
Key skills and competencies for succeeding in this role are:
- 3 years of customer support experience with at least 7 years in the software industry including experience in customer engagement/support and software platform delivery and integration
- 8 years of experience in telecoms, CSPs and/or TEMs
- At least 3 years of customer management experience with a proven track record supporting large fortune 500 companies.
- Business experience including contract exposure, business process optimization
- At least 2 years of project management experience.
- Strong communication and customer service skills.
- Dual language capabilities – fluent in Spanish and English
- Proven ability to engage working level and executive levels of the customer
- Self-motivated, independent and comfortable working directly with technical customers.
- Experience with platform virtualization software
- Bs or Masters in Engineering or similar.
- Health and life insurance: Wind River provides a company-sponsored life insurance offering x3 base salary cover, from the first day of employment
- Income protection: Wind River offers company-sponsored permanent health insurance from the first day of employment, providing earnings-related income protection in the event of extended periods of illness or injury disability.
- Healthcare: Company-funded healthcare is available to all employees, including vision care and AD&D coverage
- Dental: Wind River offers comprehensive cover with any qualified dentistry practice. Cover
- Wind Gives Back: All employees are encouraged to take advantage of five paid days each year to volunteer with not-for-profit community organisations or activities in their communities.
- Birthday time off: Wind River offers all employees a day off annually to celebrate their birthday, to be taken around the time of the special day
Your privacy is of the utmost importance to us. At Wind River, we strictly adhere to all applicable data privacy laws. Please review Wind River's Applicant Privacy Notice, which can be found here.
– REMOTE
“Wind River is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law”
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
OtherIndustries
Software Development
Referrals increase your chances of interviewing at Wind River by 2x
Get notified about new Customer Success Manager jobs in Swindon, England, United Kingdom.
Newbury, England, United Kingdom 1 week ago
Swindon, England, United Kingdom 1 week ago
Swindon, England, United Kingdom 1 week ago
Swindon, England, United Kingdom 6 days ago
Swindon, England, United Kingdom 2 days ago
Swindon, England, United Kingdom 2 days ago
Swindon, England, United Kingdom 1 month ago
Customer Service Specialist - Bristol onsite
Swindon, England, United Kingdom 2 days ago
Partner/Customer Success Manager - M365, Modern Work & Copilot
Swindon, England, United Kingdom 3 days ago
Swindon, England, United Kingdom 2 days ago
Swindon, England, United Kingdom 6 days ago
Swindon, England, United Kingdom 5 days ago
Swindon, England, United Kingdom 2 weeks ago
Swindon, England, United Kingdom 12 hours ago
Customer Services / Client Services Executive
Newbury, England, United Kingdom 12 hours ago
Swindon, England, United Kingdom 1 month ago
Swindon, England, United Kingdom 2 days ago
Customer Service Specialist - Bristol onsite
Swindon, England, United Kingdom 2 weeks ago
Stroud, England, United Kingdom 4 weeks ago
Swindon, England, United Kingdom 3 weeks ago
Customer Service Specialist - Bristol onsite
Trowbridge, England, United Kingdom 2 days ago
Witney, England, United Kingdom 2 weeks ago
Wiltshire, England, United Kingdom 7 hours ago
Sutton, England, United Kingdom 3 weeks ago
Abingdon-On-Thames, England, United Kingdom 2 weeks ago
Swindon, England, United Kingdom 4 days ago
Newbury, England, United Kingdom 13 hours ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr- Location:
- Swindon, England, United Kingdom
- Salary:
- £80,000 - £100,000
- Job Type:
- FullTime
- Category:
- Sales
We found some similar jobs based on your search
-
2 Days Old
Senior Customer Success Manager New London
-
London, England, United Kingdom
-
£125,000 - £150,000
- Sales
At Smartly, we are an AI-powered advertising technology company that transforms advertising experiences for brands & their consumers We unify the platform world with a comprehensive, multi-channel, full-funnel solution that produces, personalizes and...
More Details -
-
2 Days Old
Senior Customer Success Manager
-
Swindon, England, United Kingdom
-
£80,000 - £100,000
- Sales
Join to apply for the Senior Customer Success Manager role at Wind River Join to apply for the Senior Customer Success Manager role at Wind River Get AI-powered advice on this job and more exclusive features. Position at Wind River Senior Cust...
More Details -
-
2 Days Old
Senior Customer Success Manager - Fintech SaaS Game Changer. Hybrid
-
London, England, United Kingdom
-
£125,000 - £150,000
- Sales
Job Description Step Into a Career-Defining Role with One of Fintech’s Rising Stars Are you a strategic, commercially savvy Customer Success leader who knows how to drive growth and elevate enterprise partnerships? At Debt Register, we’re transformin...
More Details -
-
3 Days Old
Senior Customer Success Manager
-
London, England, United Kingdom
-
£125,000 - £150,000
- Sales
For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insig...
More Details -
-
3 Days Old
Senior Customer Success Manager (North America accounts)
-
United Kingdom
-
£80,000 - £100,000
- Sales
Social network you want to login/join with: col-narrow-left Client: 15below Ltd Location: United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Reference: 56938d883d5e Job Views: 19 Posted: 12.08.2025 Expiry Da...
More Details -
-
3 Days Old
Senior Customer Success Manager
-
United Kingdom
-
£80,000 - £100,000
- Sales
Social network you want to login/join with: Senior Customer Success Manager, united kingdom col-narrow-left Client: Bloomreach Location: Job Category: Other - EU work permit required: Yes col-narrow-right Job Reference: 6f98b9a2807f Job Views: ...
More Details -