Overview

Cyber Operations purpose is to support safe care and build public trust by building NHS England’s cyber resilience and enabling the wider health system to be cyber resilient, supporting NHS England’s purpose of delivering the best care and outcomes for the NHS.

The Cyber Operations sub-directorate consists of 4 operational areas: Cyber Security Operations Unit (CSOU); Cyber Delivery Unit (CDU); Cyber Improvement Programme (CIP); Chief Information Security Office Function (CISO). This role is in the Cyber Security Operations Centre (CSOC) which is part of the CSOU and provides centralised security monitoring across both NHS England and the wider health and care system in England. The CSOC consists of Protective Monitoring, Threat Operations, Incident Management, Service Operations and Engineering.

To support our strategy to improve NHS cyber resilience, we are recruiting for a Senior Security Analyst who specialises in Service Delivery Management as part of the CSOC Service Operations team.

The post of Senior Security Analyst for Service Delivery has been awarded a Recruitment and Retention Premia (RRP) in response to current labour market conditions. In recognition of this, the role attracts an additional monthly RRP payment equal to 20% per annum. Please be aware that RRP is non contractual and subject to review.

As a Senior Security Analyst for Service Delivery, you will manage the relationships with all CSOC customers, ensuring that the CSOC capability and service levels are aligned to their needs and expectations.

Responsibilities

• Primary CSOC customer engagement for all monitored systems.
• Produce regular service reports for customers, chair regular service reviews with customers, ensure suitable service delivery metrics are provided and manage arising actions.
• Own the governance process to assess customer services’ readiness for live CSOC monitoring, ensuring that quality criteria are met and follow-up actions are implemented.
• Supervise heightened oversight activities during the initial period of services’ live monitoring.
• Ensure that CSOC service incidents (internal and customer facing) are appropriately identified, reported, prioritised, investigated and managed through to resolution.
• Produce regular internal service performance reports for CSOC senior stakeholders.
• Maintain strong working relationships with CSOC’s customers and stakeholders at all levels.
• Develop and document business policies, processes and procedures to govern, manage and guide CSOC Service Operations.
• Continuous service improvement, including procedural documentation and KPI reporting.

Context and Requirements

The NHS England board has set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all...

Additional context includes enabling local systems and providers to improve health outcomes, making the NHS a great place to work, ensuring the healthcare workforce has the right knowledge and behaviours, optimising use of digital technology, and delivering value for money.

If you would like to know more or require further information, please visit https://www.england.nhs.uk/.

Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.

Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.

If you are successful at interview, we will run an Inter Authority Transfer (IAT) in the Electronic Staff RECORD system (ESR). This transfer gathers valuable information from a previous or current NHS employer to support the onboarding process, including statutory and mandatory competency status, Continuous Service Dates (CSD), and annual leave entitlement. You will have the opportunity throughout the recruitment process to inform us if you do not consent.

Please ensure your supporting statement includes demonstratable evidence and specific examples on how you meet the criteria for each of the key skills specified. This will be used in both the shortlisting and interview processes.

Important: Residency requirements you need to meet: All NHS England Cyber Security personnel must hold Security Clearance level as a minimum. National Security Vetting requirements require 5 years continuous UK residency for SC clearance, with possible reduction to 3 years with additional overseas checks for the previous two years. Candidates previously posted abroad will be considered. If you do not meet SC requirements after offer, the offer may be withdrawn. For further advice please check https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels#security-check-sc

Please be aware that should you be successful in this position, you will be hired to the job title of Senior Security Analyst and this job title is advertised to attract the right skills needed for the role.

Please note that the reason for the fixed term of this contract is short term vacancy. You can find further details about the role, including key responsibilities and accountabilities, alongside the organisational structure and person specification in the attached Job Description and other supporting documents.

Secondments: Applicants from within the NHS will be offered on a secondment basis only, agreement should be obtained from their employer prior to submitting the application.

This advert closes on Wednesday 17 Sep 2025