Overview

hackajob is collaborating with Vitality to connect them with exceptional tech professionals for this role. About The Role at Vitality, Stockport, England, United Kingdom.

Team - Direct Sales Analytics. Working Pattern - Hybrid - 2 days per week in the Vitality Stockport Office. Full time, 35 hours per week. We are happy to discuss flexible working!

What This Role Is All About

We’re looking for an analytics professional to join our Sales Analytics team at Vitality, supporting the Direct Contact Centre within the Direct-to-Consumer space. Over recent years, we’ve modernised our reporting by moving to Power BI and enabling self-service dashboards. Our focus is now on delivering deeper insights and developing advanced analytical models to optimise contact centre performance and drive data-informed decisions.

Key Actions

• Accountable for the day-to-day performance analytics of the department across all campaigns.
• Driving the real-time performance of the Contact Centre operation through the provision of meaningful insight, opportunity analysis and commentary.
• Able to recognise potential under performance quickly so that the necessary steps and changes can be taken real time to recover the performance with minimal impact.
• Owner of and responsible for the development of senior stakeholder operational reporting dashboards with support from analysts.
• Providing information to effectively manage resource to ensure any all FTE are fully utilised and productive.
• Key stakeholder in the design and management of contact strategies to optimise conversion.
• Close enough to the operation to act as a bridge between the operational management teams and the wider BI/MI communities as required.
• Highly responsive when identifying performance problems or improvement opportunities, working with urgency and diligence to find robust solutions.

What Do You Need To Thrive?

• Intermediate SQL and Advanced Excel and Power BI
• Interest or knowledge of working with Python (ideally but not essential)
• 3+ years’ experience working in an analytics role with experience in insight production
• Experience of using large and varied data sets to yield credible, effective insights
• A good understanding and knowledge of the insurance industry as well as an understanding of contact centres (ideally but not essential)
• Professional maturity, able to operate effectively with senior stakeholders
• Ability to multi-task, prioritise activities, and meet deadlines/targets

So, What’s In It For You?

• Bonus Schemes - A bonus that regularly rewards you for your performance
• A pension of up to 12% - We will match your contributions up to 6% of your salary
• Vitality health insurance - With its own set of rewards and benefits
• Life Assurance - Four times annual salary

These are just some of the many perks that we offer. To view the extensive range of benefits we offer, please visit our careers page.

About Us

Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place. We’re a purpose and values-driven business with a core purpose to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance and incentivises people to live healthier longer lives. We’re successful because we attract, develop, and retain the best people and because we care. You’ll join 1.7+ million members with access to our unique health insurance and healthy living programme.

Diversity & Inclusion

Vitality is committed to diversity and inclusion because it’s good for our employees, for our business, and for society. We welcome applications from individuals of all backgrounds, experiences, and perspectives.

Vitality’s Approach to Sustainability

Vitality drives positive change. We reward people for making and sustaining healthier choices. Healthy people also need a healthy environment. Learn more on our Careers page.

Note: If we receive a high volume of quality applications we may close this vacancy early. If you are interested, please submit your application as soon as possible.