Senior Departmental People Partner page is loaded

Senior Departmental People Partner

Company Description

We’re Checkout.com – you might not know our name, but companies like eBay, ASOS, Klarna, Uber Eats, and Sony do. That moment when you check out online? We make it happen.

Checkout.com is where the world checks out. Our global network powers billions of transactions every year, making money move without making a fuss. We spent years perfecting a service most people will never notice. Because when digital payments just work, businesses grow, customers stay, and no one stops to think about why.

With 19 offices spanning six continents, we feel at home everywhere – but London is our HQ. Wherever our people work their magic, they’re fast-moving, performance-obsessed, and driven by being better every day. Ideal. Because a role here isn’t just another job; it’s a career-defining opportunity to build the future of fintech.

Job Description

As a Senior Department People Partner, you’ll be responsible for making a significant impact on your dedicated client groups, partnering closely with senior leadership to steward change and empower Checkout.com’s growth through operational readiness and organisational excellence.

In this role, you provide hands-on and strategic counsel, insight and advice to senior leadership on all people areas, including engagement, performance management, change, communications, talent, reward, and DEIB. Working closely with the broader People team, you will drive strategic people initiatives, change , and improvement in your client groups, all of which will contribute to building a high performance culture for Checkout.com.

Amongst other duties, this role will be primarily responsible for:

• Organisational health:

  • Review departmental health metrics on a monthly basis, educating departmental leadership on the data, trends and insights

  • Create and implement initiatives to support the health of each metric (attrition, spans/layers etc), ensuring all ‘red’ metrics have a specific action plan in place to address

• Organisational design and architecture:

  • Partner with business leaders to ensure organisational structures are optimised and promote resource effectiveness, agility, scalability and operational efficiency.

  • Collaborate with business leaders to assess existing structures and recommend changes to improve effectiveness, talent alignment, and resource utilisation.

  • Assess the structural health of the department by regularly reviewing spans and layers, levelling, titling and compensation.

  • Ensure that organisational design supports long-term business strategies, including workforce planning and location strategy.

  • Partner with the Change and Communications team to ensure consistency and thought leadership with Checkout’s overall architecture.

• Change management:

  • Provide strategic counsel to the business on all organisational changes, including but not limited to structural changes, policy changes, program and process changes.

  • Partner with the Change and Communications team on a change impact assessments and disparate analysis

  • Ensure all changes are communicated effectively via developing and executing a communication strategy that supports the change initiative and ensures all key messages are effectively landed.

  • Ensure that key stakeholder groups are engaged and informed throughout the change process, leading to the successful adoption of the change.

  • Measure change processes effectively via creating KPI/measurements for each initiative. Regularly conduct post and pre-mortem exercises where needed to ensure the positive development of change processes over time.

• Program Delivery:

  • Complete annual planning in partnership with the People Products team for the design and delivery of all products into the department. Additionally, ensure all products are thoughtfully designed, communicated, launched and adapted to meet the needs of your client groups.

  • Deliver the annual strategic workforce planning process in partnership with FP&A and Change & Communications team, ensuring all workforce planning is aligned to strategic objectives (including Checkout’s location strategy and organisational design policies)

  • Execute on all talent related processes for the department, including the annual Growth & Performance Cycle process

  • Conduct an annual talent review and succession planning process, collaborating with senior leadership to identify key individuals and their talent readiness for future roles.

• Engagement Planning & Execution

  • Conduct quarterly Peakon analysis reviews to monitor engagement trends, hotspots and improvement opportunities.

  • Design and implement engagement action plans that address engagement hot spots, promote a high-performance culture and improve overall employee satisfaction and retention.

• Departmental Comms Planning:

  • Design and maintain a communications strategy for the department which aims to provide transparent communication regarding all people topics i.e people updates, org updates, people product updates etc)

  • Own end-to-end communication of People topics within your client groups including organisational updates and changes, policy and process updates and communication plans on department-specific initiatives.

• Talent Acquisition:

  • Partner closely with departmental recruiters, fostering a sense of shared ownership over talent acquisition delivery and service for the department

  • Ensure all backfill requests and net new headcount requests are reviewed and align to defined organisational policies and location strategy

  • Active involvement in senior or key hiring as part of interview panels and/or debriefs.

• Management:

  • Provide day to day management and direction to Department People Partner support resources, ensuring clear communication of performance expectations, role responsibilities and key deliverables and objectives.

  • Foster an environment that encourages learning, collaboration and accountability, empowering DPP resources to take ownership of their work.

  • Identify skill gaps and growth opportunities, ensuring you provide feedback, mentorship and coaching to enable personal development.

  • Provide

• Leadership & Coaching:

  • Provide coaching to managers and senior leadership to help build overall leadership capability, including emotional intelligence and decision-making abilities.

  • Coach managers and leadership on leading organisational change, helping them manage resistance, communicate effectively and inspire confidence in their teams during periods of change.

  • Support and guide department leadership through complex challenges, offering frameworks and techniques to improve critical thinking and quality decision making.

  • Coach managers and leaders to build high-performing teams by helping them identify and set performance standards and foster a culture of accountability, collaboration and high performance.

• Additional:

  • Collaborate with People Regional Leaders globally to ensure alignment on departmental priorities, initiatives and changes.

  • Participate in Director+ hiring processes for the department, assessing all candidates against Checkout.com's operating principles and leadership expectations.

The ideal candidate for the role will bring:

• Bachelor's degree in Human Resources, Psychology, Business or any other related field preferred

• The ability to achieve results in a fast-paced environment and navigate leaders through a variety of organizational changes

• Deep influencing skills and a solid track record of demonstrating excellent decision quality

• High level of emotional intelligence, including self-awareness, empathy, and interpersonal skills, to effectively manage relationships and resolve conflicts.

• Strong problem-solving skills, with the ability to identify issues, analyse root causes, and develop effective solutions.

• Strong negotiation and conflict resolution skills with the ability to balance employee advocacy with organisational needs

• High level of emotional intelligence and the ability to manage sensitive and complex issues on behalf of the organisation

• Exceptional written and verbal communication skills, with the ability to present complex information clearly and persuasively to various audiences

• Capability to drive innovative People solutions and practices, leveraging creativity and forward-thinking approaches to address business needs

• Awareness and sensitivity to diverse cultural and organisational contexts, with the ability to tailor HR strategies to different environments

• Demonstrated analytical thinking, problem solving and decision making skills

• Strong orientation towards understanding and meeting the needs of internal clients and stakeholders, ensuring high levels of service and support

• A demonstrated ability to practise a high level of confidentiality

Bring all of you to work

We create the conditions for high performers to thrive – through real ownership, fewer blockers, and work that makes a difference from day one.

Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity – and where your growth is in your hands.

We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.

It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.

Life at Checkout.com

We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.

Curious about what it’s like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us.

For a closer look at daily life at Checkout.com, follow us on LinkedIn and Instagram