Senior Digital Account Manager

Blackhawk Network Holdings, Inc. Hemel Hempstead, United Kingdom

About Blackhawk Network:

At Blackhawk Network (BHN), we empower businesses by offering the world's largest network of branded payment solutions. From gift cards and e-gifts to corporate payouts and rewards, we deliver innovative, seamless solutions globally through our network of over 400,000 consumer touchpoints.

Overview:

Job Title: Senior Digital Account Manager - EMEA

Contract: Permanent

Workplace: Hybrid - 2 days in office per week

Hours: 35 hours per week

Reports to: Sr. Director, Operations (Commerce)

We're looking for a driven and collaborative Senior Digital Account Manager to join our international Digital team and help accelerate growth across BHN EMEA. This is a key role that combines strategic partnership management, commercial ownership, and cross-regional collaboration. You will be responsible for high-impact digital accounts, leading them through onboarding, growth, and long-term success. You will also support the development of best practices across the team and act as a bridge between local teams and global counterparts.

This role is ideal for someone who thrives in a fast-moving digital environment, thinks strategically, executes reliably, and inspires trust with partners and colleagues alike.

We welcome candidates based in either the UK or The Netherlands to apply.

Responsibilities:

• Strategic Account Management: Own and drive growth across a portfolio of high-potential accounts. Create and execute account plans that align with BHN's digital strategy.
• Partner Onboarding Leadership: Take the lead on onboarding new partners in collaboration with product, legal, operations, and global teams. Ensure smooth, fast, and scalable launches.
• Cross-Market Coordination: Act as a key point of contact between EMEA and US-based teams, ensuring alignment on commercial strategy, operational readiness, and partner needs.
• Revenue Growth & Reporting: Identify upsell and cross-sell opportunities, support QBRs, and ensure your accounts contribute to revenue targets. Deliver clear reporting on account health and growth.
• Internal Leadership: Serve as a strategic sparring partner to the team lead and help build a culture of ownership, quality, and collaboration.

• Several years of experience in digital account management or strategic partnerships
• Experience in gift card, fintech, digital platforms, or e-commerce preferred
• Proven success in managing multi-country accounts and cross-functional teams
• Strategic thinker with a hands-on mentality
• Strong communicator across different seniority levels and geographies
• Fluent in English (German or Dutch is a plus)

• Work-Life Balance: 25 days annual leave plus additional appreciation days, birthday time off, and volunteering leave.
• Health & Well-being: Private medical insurance, employee assistance program, enhanced parental leave, and free eye tests.
• Financial Rewards: Group income protection, pension scheme, and exclusive discounts with our bYond/one4all cards.
• Flexibility & Engagement: Hybrid working, office group activities, and support for physical and mental health.
• Recognition: Participate in Flyers, our leading recognition program with financial rewards.

• Stage 1: Shortlisting of suitable candidates
• Stage 2: Screening Call
• Stage 3: Interview(s) with Hiring Manager(s)
• Stage 4: Feedback/Hired

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