Overview

Senior Director - Global Operations & Technology

A leading organisation in the financial services space is seeking a Senior Director to lead global operations and drive process transformation across international markets. This strategic role will oversee large-scale, multi-region operational teams while also steering the re-engineering of core processes through modern technology and automation.

This role requires a proven leader with deep experience managing global operations teams and a strong understanding of technology-driven change. You will be responsible for shaping operational strategy, improving service delivery, and implementing automation tools to drive efficiency, resilience, and measurable impact.

We’re looking for someone with experience in a fast paced and innovative financial services environment, ideally within a fintech, neobank or other high growth FS firm. A strong track record of driving improvements in efficiency, cost to serve and customer experience is essential.

Responsibilities

• Lead and scale international operations teams (mid and back office), with responsibility for workforce planning, SLAs, and service delivery
• Drive end-to-end operational transformation, including process redesign and automation
• Implement modern tools and technologies to improve productivity and streamline compliance-heavy processes
• Foster a culture of continuous improvement and customer excellence
• Collaborate closely with engineering, product, compliance, and risk teams to ensure alignment between operations and technology

Key skills

• Proven experience managing large-scale global operations in complex environments
• Track record of leading large teams of 300+ across multiple geographies
• Experience managing multi-million-pound operations functions
• Demonstrated success in delivering technology-led operational outcomes
• Strong track record of improving customer satisfaction and operational efficiency
• Strategic operational thinker with a strong grasp of how technology enables resilience and scale
• Hands-on experience with automation tools and modernising legacy systems
• Background in innovative, tech-driven, and regulated environments such as fintech, neobanking, or high-growth B2B or B2C businesses

About the job

Contract Type: Permanent

Specialism: Projects & Transformation

Focus: Executive / Head of Change

Workplace Type: Hybrid

Experience Level: Executive

Location: London

Salary: Negotiable

Industry: Financial Services

Job Reference: C5IOQ3-F19E2431

Date posted: 29 August 2025

Consultant: Meghan Bartlett

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates