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Croydon is a busy, exciting and diverse place to work. The borough has one of the youngest populations in London and continues to grow.

Croydon Health Services cares for local people at Croydon University Hospital, Purley Memorial Hospital and in clinics and people's homes all across the borough.

We are a very close-knit and friendly organisation where everyone of our 3600 members of staff is valued. We strongly believe that our employees are our greatest asset and so through Listening into Action - our way of engaging staff - we empower everyone at any level to initiate and bring about real improvements in our care.
Join us and be a part of the team that is making Croydon proud. #choosecroydon

Job overview

Senior Employee Relations Advisor (BANK)

Band 6, Full Time, Hybrid working arrangement

*******Previous applicants need not apply********

Are you an experienced Employee Relations (ER) professional looking for your next challenge? We're looking for a Senior Employee Relations Advisor to join our supportive ER team at Croydon Health Services. If you're passionate about fair and effective people management, this could be the perfect role for you!

Who We're Looking For

We're looking for someone who:

• Has strong knowledge of employment law and HR policies
• Brings proven experience in handling complex ER cases
• Is an excellent communicator, able to provide clear, practical, and persuasive advice
• Can build strong relationships and work collaboratively with managers and HR colleague

Proposed Interview Date - 22nd July 2025

Main duties of the job

What You'll Be Doing

As a Senior ER Advisor, you'll work closely with the ER Manager, ER Advisor, and HR Business Partnering team to provide a proactive and people-centred ER service. Your key responsibilities will include:

• Supporting managers in resolving complex ER cases using Just Culture principles, ensuring fairness and compassion remain at the heart of the process
• Managing a varied and complex caseload, including disciplinary, grievance, bullying & harassment, and capability cases
• Advising managers on best practice, employment law, and Trust policies, helping them feel confident in handling ER issues
• Building strong, positive relationships across the organisation and providing clear, persuasive advice to managers

Working for our organisation

Why Join Croydon Health Services?

At Croydon Health Services NHS Trust, we're committed to providing outstanding care to a diverse population of over 360,000 people. Our team of 4,100 dedicated staff work across hospitals, specialist clinics, and within the community-delivering healthcare where it's needed most.

We know that working in the NHS is demanding, but with the right team, we're making a real impact. We empower our people to drive change, embrace innovation, and develop their careers with access to training, education, and professional development opportunities.

If you're looking for a supportive team and a role where you can make a real difference, we'd love to hear from you!

Detailed job description and main responsibilities

***Please see the attached supporting document which contains more information about the role in the job description and person specification***

Person specification

Education and Qualifications

Essential criteria

• Level 5 CIPD
• Educated to degree level or equivalent experience

Experience/Knowledge

Essential criteria

• Proven experience in a HR advisory role with minimal supervision
• Experience providing advice and recommendations to managers on complex employee relations issues including disciplinary, grievance and capability matters
• Experience of supporting management with timely and robust completion of investigations
• Able to review and update HR policies and procedures
• Up to date knowledge of employment law and good employment practice

Desirable criteria

• NHS experience
• Trained AFC Job matcher

SKILLS/ABILITIES

Essential criteria

• Able to convey ideas and advise clearly, concisely with conviction and in a persuasive manner
• Ability to analyse and problem solve from complex information and communicate with managers and staff to assist in determining informed decisions
• High standard of verbal and written communication skills/able to generate own correspondence and reports, and draft policy revisions, all with a high level of attention to detail.
• Ability to coach managers on how to apply HRM practices appropriately.
• Familiar with electronic HR reporting and recording systems and producing reports as required

Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications.

If you decide to apply for this post, but do not hear back from us within four weeks of the closing date, please assume that you have not been shortlisted on this occasion.

Disability Advice Line: SWL Recruitment Hub is committed to promoting equity and equal opportunities for individuals with disabilities. We believe that greater diversity and inclusion will lead to an even more positive impact on the people we serve. For support with job opportunities and reasonable adjustments contact our Confidential Disability Advice Line at:

Telephone: 02082963786

Text: 07501066267

Email: esth.dal@nhs.net.

Our confidential answering service is available after 5pm.

Employer certification / accreditation badges

Applicant requirements

You must have appropriate UK professional registration.

Documents to download

• JD-PS (PDF, 624.4KB)
• CHS DBS Policy Statement (PDF, 53.0KB)
• Map of Croydon University Hospital (PDF, 95.6KB)
• CHS Accomodation (PDF, 1.4MB)