Overview

Join to apply for the Senior Engineer Services Support role at Motorola Solutions.

Company overview: Motorola Solutions is a global company focused on people-first culture. Our critical communications, video security and command center technologies support public safety agencies and enterprises to enable safer communities, safer schools, safer hospitals and safer businesses.

Department Overview

The UK Software Enterprise Support team maintains and supports IAAS, Pronto Hosted Services and Command Central Control Room Solutions. Pronto Hosting Services enables officers to access information in national and local databases on a mobile device and to manage and submit information digitally. Command Central Control Room Solutions provides an integrated secure control room solution for IT management and ongoing capabilities for emergency services.

Job Description

This role is primarily remote with occasional travel to Rugby offices.

Provides incident investigation and collects information to enable incident resolution. Ensures incidents are handled according to agreed procedures and priorities, diagnoses incidents and informs relevant persons/customers of actions taken. Investigates causes of incidents, escalates unresolved items, facilitates recovery after resolution and documents/closes resolved incidents.

Investigates escalated, non-routine and high-impact incidents, informs responsible service owners, facilitates recovery, and ensures proper documentation and closure. Analyzes causes of incidents to minimise recurrence. Investigates problems in systems, processes and services, and supports implementation of remedies and preventative measures.

Provisions, installs, configures and maintains infrastructure services and components. Monitors performance and security events, identifies issues and contributes to resolution. Carries out operational procedures including backup/restore, using provided tools and scripts. Automates routine system administration tasks per specifications using standard tools and basic scripting.

Maintains knowledge management systems and content to meet business needs. Supports knowledge capture and use; contributes to adjusting work practices to improve knowledge management.

Provide a 24/7 support service using an on-call pattern of 1 week in every 4 weeks.

Requirements

Basic Requirements

• Fundamental knowledge of VMware and NSX
• Fundamental knowledge of Microsoft Server family including core servers, high availability clustering, IIS, file shares
• Fundamental knowledge of network principles, WAN technologies, routing and global load balancing
• Fundamental knowledge of Microsoft SQL
• Experience with SIP technologies including WebRTC
• Experience with/architecture or supporting Azure
• Strong troubleshooting and problem-solving skills
• Strong business/customer-facing experience
• Experience/desirable with Web Map Services
• Experience/desirable with REST API interfaces
• ITIL Foundation
• Must be able to work on-call

Important: Must be able to attain SC and NPPV3 clearances

Benefits

• Competitive salary and bonus schemes
• Two weeks additional pay per year (holiday bonus)
• 25 days holiday entitlement + bank holidays
• Attractive defined contribution pension scheme
• Private medical insurance
• Employee stock purchase plan
• Flexible working options
• Life assurance
• Enhanced maternity and paternity pay
• Career development support and learning opportunities
• Employee health and wellbeing support (EAP, wellbeing guidance)
• Carbon neutral initiatives/goals
• CSR initiatives including volunteering days
• Well-known company discount scheme

Travel & Other Details

Travel: Under 10% | Relocation: None | Position Type: Experienced | Referral Payment Plan: Yes

Company

Motorola Solutions UK Limited

EEO Statement: Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture.