Overview Of The Role

We're looking for a Senior Enterprise Account Manager to join our team! The successful candidate will be managing accounts within the EMEA territories, across our Risk.net, Waters Technology and FX Markets brands. A full book of business will be provided for renewal with a growth target attached. You will also be expected to drive additional business through proactive prospecting within your account pool via, identifying, contacting, pitching and selling subscriptions to additional users. The candidate will also work closely with the New Business Sales team, in identifying viable prospects for Risk. Nets additional products such as Counter Party Radar and our CRO Network.

Key Tasks And Responsibilities

• Renewals, Retention & Revenue: Ensure contract renewals and prevent churn by providing value and maintaining client satisfaction whilst driving price and increasing client spend.
• Building and Maintaining Relationships: Serve as the main point of contact for clients, fostering trust and long-term relationships
• Understanding Client Needs: Actively listen to clients to understand their goals, challenges, and needs, ensuring that the company provides solutions aligned with those needs
• Upselling and Cross-Selling: Identify opportunities to introduce additional products or services that would benefit the client
• Stay informed about the financial markets to spot trends, look for new opportunities and establish credibility with our customers by understanding their business
• Ensure a high level of customer service which will involve training clients on how to best use our products
• Managing and maintaining monthly and quarterly pipeline and keeping detailed records of client correspondence on internal CRM system
• Attending industry events and visiting clients will be required, as well as potential travel for face-to-face meetings, when appropriate

Requirements

• A minimum of 5 years of successful proactive business development, Account Management or lead generation/enablement
• Experience in direct Account Management, including growing high value, complex 6 figure accounts and a successful track record of hitting targeted price increases at the point of renewal.
• Exceptional interpersonal and communicational skills, with the ability to build trust and rapport with C-level executives and key stake holders
• Strong business acumen with an in depth understanding of enterprise business challenges and procurement
• Strong understanding of account planning, customer life cycle management and value-based selling.
• Highly motivated, proactive, with an entrepreneurial mindset and passion for success
• A fast learner, with a mindset of over achieving
• Bachelor's degree preferred
• Must live within commutable distance of our London office and commit to being in at least 3 days a week
• An understanding of financial concepts and principles as they relate to clients' needs is a strong plus
• Additional language is a bonus, but not a requirement

Benefits

• This role is hybrid based in London
• We have plenty of options for your working preferences
• A fantastic holiday allowance that increases as you spend longer with the company
• Take your birthday off...on us
• Access to a 24/7/365 Employee Assistance Programme offering support and guidance around all areas of wellbeing and mental health, including face-to-face counselling
• Access to our extensive learning programmes, through our dedicated platform, Generation Infopro
• Paid volunteer days throughout the year where you can contribute your skills and expertise to make a meaningful difference to the lives of others

What You\'ll Get

Our global employee benefits include:

• 25 days annual leave (rising up to 30 days)
• Group personal pension plan
• Life assurance
• Interest free season ticket loan (STL)
• Private medical insurance
• Employee assistance programme
• Bonusly employee recognition
• Employee discount scheme
• Eye-care Vouchers
• Discounted gym membership
• Agile/remote working
• Bike to work
• Buying holiday
• Dental insurance
• Give as you earn
• Add partner to gym membership
• Health cash plan
• Personal accident insurance

Learn More About Us

Infopro Digital is a B2B group specialising in information and technology. With a presence in 20 countries, the group has 4,000 employees of 79 nationalities. Infopro Digital connects professional communities. Our brands are leaders in the five key economic sectors: construction and public sector, automotive, industry, risk & insurance, and retail. With our solutions, decision makers make informed decisions and companies develop their business and performance in a sustainable way.

Equal Opportunities: We provide equal opportunities to employees and job applicants and do not discriminate either directly or indirectly, because of any protected characteristic or any other characteristic or activity protected by law. To fully comply with all laws prohibiting discrimination in all phases of employment, we have set up a system of monitoring all job applications, we therefore ask you to complete the equal opportunities questions on this form. This information will be collected anonymously, in confidence and will not be seen by anyone directly involved in the hiring process, it will be stored separately and used only to provide statistics for monitoring purposes. There is no obligation on you to provide information. All applicants will be treated the same, whether or not they provide this information.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other
• Industries IT Services and IT Consulting

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