About Us

A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there’s something for everyone to get stuck into. And that’s where you come in.

Job title: Senior EUC & Infrastructure Engineer

Contract Type: Perm

Location: Ludgate Hill, London or Newton Aycliffe (Hybrid)

Salary: Circa £56-57k DOE

Your new role

Here at Hitachi Rail, we have a fantastic opportunity to join the team as a Senior EUC & Infrastructure Engineer based from either our Ludgate Hill, London or Newton Aycliffe site. As a Senior EUC & Infrastructure Engineer you will lead a small team of Engineers responsible for supporting and implementing core IT systems. In addition, you will work with the EUC Manager to design and implement new system, evaluate existing performance and help plan for future requirements.

Other key responsibilities include:

• Provide 2/3rd line technical support for company users on back-office systems and desktops.
• Administration of servers and core equipment including the management of user’s accounts, end-user equipment, servers and/or network infrastructure.
• Mentor and support the up skilling of the existing EUC team in the Infrastructure environment.
• Work with other colleagues, group company services and third-party providers to ensure business services are delivered in a timely and reliable manner.
• Utilise technical skills and experience to resolve new or unforeseen problems.
• Project manage proposed changes and new implementations.
• Travel to other company sites to assist in project implementations or problem resolution as required. New hardware installations or upgrades.
• To be involved in Hitachi Rail Europe’s staff development and training and participate in PDP procedures.
• To undertake any other reasonable duties and responsibilities as may be required

About you

Essential

• Robust experience in providing 3rd line support for corporate Infrastructure systems in a multi-site organisation (> 500 persons)
• Strong Interpersonal skills, ability to communicate to business managers
• Fluent written and spoken English
• Strong experience in supporting Microsoft software and server systems and upgrades
• Good understanding of hardware virtualisation, particularly VMWare.
• Familiarity with Cisco family of network products, including IOS configuration
• Strong Knowledge of IP networking, including routing and security
• Strong experience of Cisco WIFI technologies
• LP1C, MCSA or similar level certification

Desirable

• Familiarity with Cisco family of network products. Using Putty for switch Admin.
• Experience with scripting and IT automation.
• Knowledge of Mobile Device Management solutions
• Experience in McAfee, SCCM, Ivanti
• Experience with latest versions of Citrix XenApp

What we offer

We value the importance of all of our employees, if you would like to join our fantastic organisation you could be entitled to:

• Competitive salary
• Annual Performance bonus paid on discretionary basis.
• 25 days holiday
• Pension scheme with contributions up to 9%
• Private medical insurance
• Personal Accident insurance
• Group Income protection
• Group Life Insurance
• Employee Assistance Programme

We also offer additional perks for you to choose from within a flexible plan that will meet your specific needs and lifestyle.

At Hitachi Rail, there is a place for everyone. We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view. It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.