About Abound

We’re on a mission to make affordable loans available to more people. Using the power of Open Banking, we have built state-of-the-art technology that allows us to look beyond traditional credit scores and offer fairer credit to people ignored by traditional lenders.

We have two parts of our business. On the consumer side, we have Abound. Abound has proven that our approach works at scale, with over £800 million lent to-date. While other lenders only look at your credit score, we use Open Banking to look at the full picture – what you earn, how you spend, and what’s left at the end.

On the B2B side, we have Render. Render is our award-winning software-as-a-service platform that allows Abound to make better, less risky lending decisions. And less risky decisions mean we can offer customers better rates than they can usually find elsewhere. We’re taking Render global so that more companies, from high-street banks to other fintechs, can offer affordable credit to their customers.

What you'll be doing:

• Be responsible for preparing responses to the Financial Ombudsman Service in relation to complaints referred to them. You will do this in close cooperation with our complaints handing team

• Perform a range of regular compliance monitoring in order to identify and understand real or potential issues and risks to our customers and the firm, and to provide meaningful actions to remedy and mitigate

• Draft reports to the Board and to management on the compliance monitoring undertaken

• Prepare Consumer Duty assessments

• Keep up to date with regulatory changes, informing key colleagues about the changes and what it means for us and our customers

• Assist in ensuring that our suite of policies is regularly reviewed by appropriate team members, in order to ensure that they are accurate, up-to-date and in line with regulatory requirements

• In this role you will need to build a close and effective relationship with all parts of the business, engaging constructively with colleagues on compliance matters

• Act as point of escalation for individual customer cases, e.g. fraud risk, complaints etc.

• Providing internal advice on development to our products and service

Who you are:

• At least 2 years’ experience responding to FOS-referred complaints, including excellent written English and familiarity with FOS processes

• At least 4 years’ experience in a Compliance role or equivalent in retail financial services

• Understanding of FCA Handbook regulations that are relevant to the business

• Familiarity with the practical application of the Consumer Duty

• History of completing thematic deep dive reviews of business operations and practices, whilst maintaining a sound understanding of commercial objectives

• Ability to form and justify risk-based judgements

• Clear and confident communication at all levels of the organisation including executive management

• Strong written and numerical skills, including preparation of Board reports

What we offer

• Everyone owns a piece of the company - equity

• Hybrid with 3 days a week in the office

• 25 days’ holiday a year, plus 8 bank holidays

• 2 paid volunteering days per year

• One month paid sabbatical after 4 years

• Employee loan

• Free gym membership

• Team wellness budget to be active together - set up a yoga class, a tennis lesson or go bouldering