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Job Description Summary

Job Description

JOB TITLE: Senior Governance Manager, CR Chief Controls Office

SALARY: From £83,411

LOCATION(S): Leeds, Belfast, Birmingham, Bristol, Cardiff, Chester, Edinburgh, Glasgow, Halifax or Manchester

HOURS: Full time

WORKING PATTERN: Hybrid, 40% (or two days) in an office site

We’re on an exciting journey and there couldn’t be a better time to join us.

Lloyds Banking Group is rolling out a new operating model for non-financial risk management—empowering our people to take end-to-end accountability for the risks they face and build brilliant controls. We’re looking for someone who can help us transform at pace and deliver outstanding service for our customers.

This team is the heartbeat of the CR Chief Controls Office—driving CR-wide activity to help us operate safely and securely, while enabling our business teams to move forward. As the Governance lead, you and your team will keep your finger on the pulse of risk and control performance, join the dots across CR, and find opportunities to improve and drive prioritised action.

• Lead & Develop Team: Inspire a high-performing team culture focused on accountability, collaboration, and continuous improvement.
• Governance & Risk Oversight: Lead risk activities, support governance forums, and ensure committee effectiveness and compliance with governance standards.
• Regulatory & SMF Support: Coordinate regulatory engagement and help SMF holders maintain evidence of reasonable steps and governance alignment.
• Risk Culture & Awareness: Promote understanding of risk and control across the division to embed a strong risk culture.
• Stakeholder Engagement: Ensure visibility of material risks, emerging issues, and remediation progress for key partners.
• Strategic Delivery: Lead quarterly sprint plans and act as a trusted adviser to senior executives through subject matter expertise and industry insight.

Join us and, as well as making a difference to customers, you’ll enjoy a fulfilling career where you’re free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities – you’ll find them all here.

• Risk & Governance Expertise: Brings strong experience across all three lines of defence, with a solid track record in risk, controls, and governance.
• Agile & Strategic Thinking: Champions agile methodology and design thinking, driving transformation and a growth mindset across teams.
• Customer & Business Insight: Deep understanding of Consumer Relationships or equivalent industry knowledge, with a well-rounded view that connects the dots for partners.
• Leadership & Influence: People-focused leader who inspires high performance and earns trusted adviser status with senior executives through expertise and delivery.

• Strategic Influence & Decision-Making: Skilled in navigating regulatory requirements, interpreting complex data, and making sound recommendations while authoritatively engaging senior leaders to support strategic priorities.
• Collaborative Risk Partnership: Builds strong, cross-functional relationships with Risk Owners, Control Owners, Risk Specialists, and all lines of defence to drive effective risk management.

If you’re ready to make a real impact and help shape the future of Governance in Consumer Relationships, we’d love to hear from you.

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.