The role of the Key Account Manager is to promote (in-person and virtually) the Jazz product portfolio to maximise the full sales potential on a defined territory by building belief and conviction in our products. They are accountable for achieving sales and related performance targets (as defined by the management team) within the changing NHS structure.

Responsibilities

• Partner with the cross‑functional team to orchestrate a multi‑channel approach to deliver value to NHS stakeholders leading to effective reach, partnership, and ongoing engagement.
• Display role‑model behaviours in cross‑functional collaboration with other team members including the MSL and head office team.
• Engage clinical customers in peer‑to‑peer clinical advocacy and effectively use all multi‑channel platforms using the appropriate technology in a hybrid capacity.
• Partner effectively with the medical team and local Medical Science Liaison colleague to ensure high quality scientific engagement and education.
• Look for opportunities to use own territory advocates nationwide to support other KAMs in achievement of local objectives.
• Support the Sales Director in the implementation of critical projects such as Key Account Excellence and in the deployment of new ways of working.
• Take responsibility for additional projects such as leadership of team meetings and organisation of training required by the KAM team.
• Demonstrate leadership ability by actively sharing insights and best practices across the team and consistently finding opportunities to contribute to the effectiveness of others.
• Take full accountability for the preparation and execution of strong territory business & key account management plans, fully utilising agreed processes, and procedures, in alignment with local Code (ABPI/ IPHA) standards and in close collaboration with the cross‑functional JAZZ team.
• Use a hybrid approach whereby the Key Account Manager will use multi‑channel customer approaches including in‑person and virtual calls and meetings to sell the benefits of the neurology portfolio to achieve goals in terms of activity and sales targets.
• Use selling model (in‑person and virtually) to promote products' clinical attributes/benefits and value proposition to positively influence prescribing behaviours at a consistently high level.
• Engage clinical customers in peer‑to‑peer advocacy through use of a range of platforms for measurable impact, e.g., educational events, relevant symposia, peer‑to‑peer programmes delivered virtually and in‑person.
• Effectively develop and influence advocates through linking information and stakeholders across broad‑ranging networks (in‑person and virtually) to support expertise and conviction to use product appropriate patients beyond their own territory.
• Orchestrate ongoing healthcare professional engagement using tailored content such as approved e‑mails and webinars.
• Demonstrate comprehensive knowledge to customers and internal team members of Jazz products, the therapy area and other approved treatments and look for opportunities to improve KAM team knowledge and skills.
• Work with support from the Sales Director to create interventions that can achieve improved knowledge and skills in the KAM team.
• Create impact by owning flexible and responsive high‑quality, customer‑focused account plans which embrace mindset, needs and concerns of customers and engage based on a multi‑channel approach.
• Embrace Key Account Excellence and role‑model cross‑functional working behaviours with other territory and head office colleagues.
• Align plans to brand strategy, co‑create and closely manage the plan in collaboration with sales, market access, and comply with medical colleagues.
• Evaluate own performance against the plan through robust metrics, continuing to monitor progress and respond flexibly to environmental and network changes.
• Demonstrate the ability and attitude to secure appointments both in person and using remote technologies in a compliant manner in line with key performance indicators.
• Role‑model the effective use of all multi‑channel platforms to engage with both internal and external customers using the appropriate technology in a hybrid capacity.
• Apply a broad range of analytical tools and skills in evaluating data; identify potential challenges and threats, and support the team in application of these tools.
• Harness and deploy JAZZ cross‑functional resources in a coordinated manner through excellent project management.
• Identify account and locality pathway challenges and opportunities; work closely with internal stakeholders on local strategy and implementation.
• Monitor changes and trends impacting the health care system, gain organisational commitment to act on insights that will shape the optimal environment and pathway for patients to access our medicines and support business growth.
• Take accountability for local formulary access in accounts by removing local prescribing barriers and optimising place in pathway.
• Be responsible for the implementation of the territory and key account plans.
• Behave ethically, responsibly, and professionally in accordance with Jazz Pharmaceuticals values and ABPI code of practice and company processes, including up‑to‑date Jazz Learns and any mandated training.
• Work closely with the Sales Director to support national implementation of critical business projects.
• Demonstrate a strong commitment to the Business Unit strategy and direction; proactively identify and communicate ideas, and develop strategies for one's accounts in alignment with the defined direction.
• Actively share insights and best practices across the team; demonstrate trust in others by consistently finding opportunities to contribute to the effectiveness of others.
• Partner effectively with the medical team and Medical Science Liaison colleague.
• Profile key customers and accounts in the CRM system and regularly update them.
• Produce accurate and timely reporting of customer and business records through the CRM system, using agreed performance measures.
• Deliver sales and related objectives against territory targets and contribute to national and team targets.
• Deliver territory, account plan activities and KPIs to achieve market‑shaping, access and maximizing goals delivered in line with the plan.

Qualifications

• Excellent selling skills with previous speciality pharmaceutical sales experience and a proven track record in orphan disease area.
• Advanced account management skills that demonstrate business acumen and an innovative approach to projects & solutions that bring added value to Jazz Pharmaceuticals and other stakeholders.
• Previous knowledge and experience of disease area preferred.
• Adaptability and flexibility to optimise the use of multi‑channel technology.
• Proven track record of success in securing appointments in‑person and using remote technologies to deliver successful outcomes.
• Proven experience of working in a cross‑functional team, and demonstrable project planning skills resulting in measurable success for all parties.
• Effective and persuasive communicator with professional presentation skills in settings such as face‑to‑face, multiple group engagements and virtual meetings.
• Ability to access funding for new and existing drugs, with a detailed and current understanding of the NHS structure, funding flows and pathways.
• Experience in working with appropriate partners on joint projects that deliver benefits to all stakeholders and to patients.
• Proficient IT skills in all business‑related packages such as MS Office.
• Experience in the utilisation of CRM tools.
• Demonstrable ability to engage with customers using multi‑channel approaches and platforms.

Education & Licences

• Life Sciences Graduate or equivalent.
• ABPI examination pass.
• Fully valid driving licence.

Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life‑changing medicines for people with serious diseases – often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient‑focused and science‑driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide. Please visit for more information.