About our team

RX Global aims to create unforgettable experiences for attendees and exhibitors through organizing events. Innovation, creativity, and collaboration drive the company to offer exceptional services to clients.

About the role

The Senior Lead, Product Success is focused on driving operational excellence and accelerating the adoption of digital products across the EMEA, APAC or the AMERICAS region. Serving as a strategic connector between Digital teams and regional Business Units (BUs), this role ensures alignment of priorities, fosters strong cross-functional partnerships, and embeds best practices to support successful product deployment and measurable impact.

The Senior Lead champions product success by aligning digital initiatives with BU objectives, strengthening engagement between stakeholders, and leading the scaling of digital solutions through structured frameworks. Although the role does not include direct line management, it provides leadership and coaching to a matrixed team of Digital Business Partners, guiding them to maximise performance and impact.

The Senior Lead acts as a regional advocate for Product Success, translating insights into strategic recommendations that drive continuous improvement across the digital function. This includes coaching Digital Business Partners, enhancing collaboration, and ensuring that regional feedback informs global digital strategies.

Responsibilities

• Build trusted relationships with senior stakeholders to align digital initiatives with strategic priorities
• Accelerate product adoption across the region and embed best practices to improve customer outcomes.
• Translate business strategies into actionable digital insights that drive commercial impact.
• Lead and support a team of Digital Business Partners to unlock digital opportunities and deliver measurable results.
• Represent Business Unit (BU) needs in product development to ensure relevance and maximise value.
• Scale digital product rollouts by resolving operational challenges and embedding best practices that boost BU agility and performance.
• Develop training and coaching programmes that elevate BU digital maturity and empowering teams to drive digital initiatives with confidence
• Create visibility of Product Success impact through dashboards, storytelling, and leadership engagement

Requirements

• Proven experience in stakeholder engagement and strategic alignment within digital or technology environments.
• Ability to drive adoption and performance through structured rollout and feedback mechanisms.
• Experience influencing product development and embedding user requirements into delivery plans.
• Demonstrated leadership in managing distributed teams in international markets
• Skilled in identifying operational blockers and implementing scalable solutions.
• Experience designing inclusive training and coaching frameworks to build team capability.
• Excellent communication and collaboration skills across diverse teams and functions.
• Proven experience in leading complex, cross-functional digital projects from initiation to delivery

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
● Generous holiday allowance with the option to buy additional days
● Health screening, eye care vouchers and private medical benefits
● Wellbeing programs
● Life assurance
● Access to a competitive contributory pension scheme
● Save As You Earn share option scheme
● Travel Season ticket loan
● Electric Vehicle Scheme
● Optional Dental Insurance
● Maternity, paternity and shared parental leave
● Employee Assistance Programme
● Access to emergency care for both the elderly and children
● RECARES days, giving you time to support the charities and causes that matter to you
● Access to employee resource groups with dedicated time to volunteer
● Access to extensive learning and development resources
● Access to employee discounts scheme via Perks at Work

About the Business

RX is a global leader in events and exhibitions, leveraging industry expertise, data, and technology to build businesses for individuals, communities, and organisations. With a presence in 25 countries across 41 industry sectors, RX hosts approximately 350 events annually. RX is committed to creating an inclusive work environment for all our people. RX empowers businesses to thrive by leveraging data-driven insights and digital solutions. RX is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. For more information, visit www.rxglobal.com.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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