Overview

Managing Director - Liability Adjusting at Kubiq Adjusters

Job Title: Senior Liability Adjuster

Location: Home Based – Covering Southeast England (including Home Counties)

Employment Type: Full-time, Permanent

Company Overview

We are a leading provider of specialist claims management and loss adjusting services within the UK insurance market. With a strong reputation for technical expertise, quality fieldwork and a client-focused service delivery, we support Insurers, Lloyds Syndicates, MGAs and Self Insured Clients across a wide range of property and casualty claims.

We are intent on challenging the adjusting market to be the best it can be, and to promote adjusting as a specialised, and critical, aspect of the insurance industry. We believe in the importance of high quality field work, and treating Policyholders as we treat our Customers, whilst also removing the process driving nature of adjusting that has developed over recent years.

As part of our strategic expansion, we are seeking a Senior Liability Adjuster to join our growing team. This is a high-profile role offering the opportunity to handle complex cases, and to play a key part in our service delivery across the South East and wider areas, with a view to also developing Client relationships.

Role Purpose

To independently manage, investigate and handle a range of complex liability claims, including Employers’ Liability (EL), Public Liability (PL), Product Liability and CAR cases. You will be responsible for delivering expert investigations, providing clear and detailed reporting, and maintaining high standards of client service.

Key Responsibilities

• Conduct site visits and witness interviews to gather factual and documentary evidence.
• Assess liability, causation, quantum, and policy indemnity on a case-by-case basis.
• Produce high-quality reports with sound technical and legal reasoning.
• Case Management: Manage a diverse caseload of liability claims.
• Ensure compliance with SLAs, KPIs, and regulatory requirements.
• Maintain accurate and timely records using internal systems and platforms.
• Client and Stakeholder Management: Act as a key liaison point for Clients.
• Attend meetings and case reviews as required, offering technical input and strategic advice.
• Represent the company at local industry events.
• Team Development: Mentor junior team members and contribute to technical training initiatives.
• Share best practices and support continuous improvement across the team.
• Assist with the internal QA and Audit processes.

Essential Experience and Skills

• Significant experience as a Senior Liability / Liability Adjuster, ideally with complex case exposure.
• Strong knowledge of EL, PL, and Product Liability claims.
• Excellent report writing, negotiation, and communication skills.
• Proven ability to manage client relationships effectively.
• Ability to work independently.

Qualifications

• CII (Chartered Insurance Institute) or CILA (Chartered Institute of Loss Adjusters) qualifications (or working towards them) is highly desirable but not essential.
• Valid UK driving licence is essential.

Key Attributes and Competencies

• Autonomous – Self-driven, capable of managing a complex caseload independently.
• Technically Proficient – Solid understanding of case law, Statute and Regulations.
• Professional – Maintains high standards, integrity, and discretion at all times.
• Client-Focused – Committed to delivering value and quality service to clients.
• Analytical – A curious mind and strong critical thinking, with a desire to deliver quality fieldwork.
• Adaptable – Flexible with travel and open to working across varied claim environments.
• Collaborative – Willing to mentor others and contribute to team success.

Benefits

• Generous Bonus scheme linked to fee earnings.
• Private medical insurance
• 30 days annual leave + bank holidays
• Funded professional development (CII/CILA qualifications)
• Laptop, mobile phone, and full IT support
• Flexible and hybrid working arrangements

CVs can be submitted to liability@kubiqla.com