Cardiff, London or Remote (UK)

We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ️

Overview

Our Machine Learning Scientists play a crucial role in our financial crime team, directly impacting Monzo's profitability by mitigating fraud and scams, which are often major cost drivers for banks. They ensure customer safety and significantly influence the overall customer experience. The tangible benefits of their work, whether for customers or the company, provide immense satisfaction.

Responsibilities

• Automatically and accurately detect suspicious user behaviours while minimising impact to genuine customers and operational costs.
• Adapt quickly and appropriately to changing fraud and financial crime trends, ensuring our detection systems remain performant through time.
• Design machine learning solutions that scale globally.

The technical approaches you take to solve these problems will be very much in your hands and we’ll strongly encourage and support experimentation and innovation. We’ll be expecting you to justify and demonstrate effectiveness along the way, making sure the approach meets our business and customer needs.

Qualifications

• You have a track record of deploying advanced Machine Learning models tackling real business problems with demonstrable impact, preferably in a fast moving tech company.
• You're impact driven and excited to own the end to end journey that starts with a business problem and ends with your solution having a measurable impact in production.
• You have a passion for sharing knowledge and raising the technical bar across the team.
• You have a self-starter mindset; you proactively identify the most impactful issues and opportunities and collaboratively tackle them without being told to do so.
• Using advanced ML techniques to ensure Monzo’s customers money stays safe, even if their card, phone or account is compromised, sounds exciting to you.
• You have extensive experience writing production Python code and a strong command of SQL. You are comfortable using them every day, and keen to learn Go lang which is used in many of our backend microservices.
• You have experience developing and shipping deep learning, graph-based, and/or sequence-based ML architectures to production and delivering business impact.
• You thrive working on ambiguous problems and have a track record of helping your team and stakeholders resolve that ambiguity.
• You have strong communication skills and are able to explain complex technical concepts to non-technical stakeholders.
• You want to be involved in building a product that you and the people you know use every day, with a product mindset that prioritises customer outcomes and data-informed decisions.
• You’re excited about fast-moving developments in Machine Learning and can communicate those ideas to colleagues who are not familiar with the domain.
• You’re adaptable, curious and enjoy learning new technologies and ideas.

Nice to haves

• Experience in supporting your team in shaping the ML strategy of your area
• Experience working with financial crime, operations and in regulated institutions
• Commercial experience writing critical production code and working with microservices
• Experience in evaluating ML models in live environments such as through A/B tests

What’s in it for you

• We’ll help you relocate to the UK.
• We can sponsor your visa.
• This role can be based in our London office, but we\'re open to distributed working within the UK (with ad hoc meetings in London).
• We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.
• £1,000 learning budget each year to use on books, training courses and conferences.
• We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.

Interview process

• 30 minute recruiter call
• 45 minute call with hiring manager
• 1 take home task
• 2 x 1-hour video calls with various team members

Our average process takes around 3-4 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process. If you have any specific questions ahead of this please contact us at tech-hiring@monzo.co

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don\'t need full or birth names at application stage

How to apply

We will provide a straightforward application process and contact details in the job posting. In case of questions, please reach out to the recruitment team.