JOB TITLE: Senior Manager – CONC Compliance

SALARY: £83,411 - £107,943

LOCATION(S): Bristol, Leeds, Newport

HOURS: Full-time

WORKING PATTERN: Our work style is hybrid, which involves spending at least

two days per week, or 40% of our time, at one of our office sites

About this opportunity

We’re on an exciting journey and there couldn’t be a better time to join us. We’ve put in place a fresh operating model for non-financial risk management across the Group, empowering our people to take end-to-end accountability for managing the risks that they face.

This means we’ve changed how we do risk management, providing support aligned to our risk and control owners to deliver great customer outcomes.

We’re looking for a Senior Manager in Compliance for our CONC Compliance function to support the Group in adhering with all core regulatory requirements in relation to CONC and Consumer Duty compliance. Not only will you bring significant compliance experience, but we’re looking for someone innovative and transformational who loves proactively working with business executives to develop new opportunities to better meet customers’ needs.

You’ll analyse, investigate and oversight Conduct & Compliance Risk and the control environment, to support robust risk management in alignment with the Group’s Enterprise Risk Management Framework.

Day to day, you will:

• Manage relationships with Risk and Control owner teams and acts as their Conduct & Compliance business partner, using support teams to help deliver against aligned customer, business and strategic outcomes.

• Manage the design and implementation of risk policies and appetite to enable the Group to meet its regulatory and operational risk objectives and provide consistent and fair outcomes for customers.

• Deliver a continuous review and enhancement of risk policies and appetite through the identification and assessment of emerging and growing risks, and ensure policies and appetite reflect new opportunities or threats.

• Support the continuous monitoring and reporting of the Group’s exposure relative to risk appetite, highlighting any significant deviations.

• Assist with the development and implementation of effective, ongoing data-led Conduct & Compliance Risk control objectives to meet the needs or risk and control owners, control specialist teams, Audit and external regulators.

• Support control owners and specialists to implement control measures that are designed to achieve the control objectives. Regularly monitoring and validating the effectiveness of the design of control measures to ensure they are achieving the control objectives.

• Manage the development and implementation of a risk and control oversight plan to assess compliance to relevant laws, regulations, industry standards and/or established controls.

• Support risk and control owners to address control deficiencies and identify and implement remedial actions following operational risk events and breaches.

Why Lloyds Banking Group

From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.

What you’ll need:

• Technical Knowledge – A strong record as a technical expert in relation to CONC and Consumer Duty compliance.

• Compliance Frameworks – Considered a subject matter expert, with a good understanding of the latest Compliance frameworks and technology being used across financial and non-financial services.

• Strategic Decision Making – Making good and timely decisions that keep the organisation moving forward and skilfully balances difficult trade-offs with the ability to understand and assimilate different sources of data and complex information.

• Influencing – Demonstrate ability to build partnerships, working collaboratively with others, with the ability to support leadership and risk owners make risk-based decisions consistent with risk appetite.

• Policy – Experience of developing and owning group-level policy and setting risk-appetite, with expertise in continuous monitoring and reporting on group exposure.

• Advisory – Able to demonstrate depth to confidently provide challenge and advice to the business.

• Leadership – Excellent leadership skills with evidence of coaching to go faster by demonstrating commitment to create an environment that builds teams with skills aligned to our Group Strategy and Purpose creating new and better ways for the organisation to change at pace.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you.