Overview

Senior Manager Strategy & Operations - Technology at M-KOPA. Join our Technology Leadership Team as we scale digital and financial inclusion across Africa. This role leads strategic technology operations and cross-functional initiatives to expand access to financial services for millions of people.

The Impact

Your strategic leadership will directly unlock technology solutions for millions of people across Africa who've been excluded from traditional financial services. We've already helped over 5 million customers access over $1.5 billion in credit, and your operational excellence could accelerate this impact exponentially. It's your chance to be part of something that's transforming lives across an entire continent.

The Opportunity

• Mission-driven strategy: Every process you build helps expand financial inclusion for under-banked populations
• Immediate impact: See your strategic decisions improve lives in real-time, not just quarterly reports
• Global recognition: Join a company named by TIME 100 as one of the world's most influential and by the Financial Times as Africa's fastest-growing for 4 consecutive years (2022-2025)
• Scale challenges: Lead operations for technology serving millions across multiple African markets
• Environmental impact: We're carbon-negative, having displaced over 2 million tonnes of emissions

What You'll Do

• Strategic Operations & Financial Excellence
  • Partner with our CTO to execute technology strategy through budgeting, vendor management, and resource planning
  • Lead OKR setting, strategic planning, and performance measurement across distributed engineering teams
  • Drive technology operations including procurement, contract optimisation, and financial governance
  • Oversee project management for strategic initiatives including country launches and platform scaling
• Team Development & Cross-Functional Leadership
  • Build frameworks for team development, recruitment strategy, and organisational growth across technology teams
  • Coordinate cross-functional collaboration and stakeholder management with engineering leadership
  • Establish data-driven processes and optimise resource allocation for maximum impact

What You Need

• Strong financial operations expertise - budgeting, vendor management, and cost optimisation in technology environments
• FinTech or technology operations experience with proven track record delivering operational improvements
• Distributed team leadership experience with agile development practices and cross-functional stakeholder management
• Startup/scale-up background with ability to build processes from scratch in fast-paced environments
• Exceptional communication skills and bias for action with ability to operate autonomously with senior engineering teams

Our Mission

We create financial inclusion for the traditionally excluded through a fair, flexible, customer-centric financing model. We strive to drive greater inclusion of women, youth, and low-income communities.

Our Impact

Our technology has created measurable change:

• Connected: 1.7 million first-time mobile internet users connected
• Prosperous: 62% of customers use M-KOPA smartphones for income generation, with 30,000+ livelihoods created for agents
• Green: 2.1 million tonnes of CO2 avoided through clean energy products, with over 100,000 circular economy products provided

Ready to drive financial inclusion through strategic technology leadership? Apply now to join our mission.

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritise well-being, and embrace flexibility.

This is a fully remote role, you would be working within the time zone UTC -1 to UTC+3, with a diverse group of other employees working remotely from locations such as the UK, Europe and Africa.

Why M-KOPA?

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.

Important notices: M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply. M-KOPA prohibits forced or child labour and respects the rights of its employees to enter terms voluntarily and to terminate employment with appropriate notice. We do not charge any money for pre-employment or post-employment processes. Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews may occur at any stage during the recruitment process, and we reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.

Details

• Seniority level: Director
• Employment type: Full-time
• Job function: Business Development and Sales

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