Senior Manager Strategy & Operations - Technology

Join our Technology Leadership Team at M-KOPA as we scale digital and financial inclusion across Africa.

The Impact: Your strategic leadership will directly unlock technology solutions for millions of people across Africa who have been excluded from traditional financial services. We have already helped over 5 million customers access more than $1.5 billion in credit, and your operational excellence could accelerate this impact exponentially.

The Opportunity: Lead initiatives to scale our platform to serve a million new customers, support engineering teams launching in multiple countries, and empower communities with digital financial services.

What You'll Do:

• Partner with the CTO to develop and implement technology strategies across African markets.
• Lead OKRs, strategic planning, and cross-functional collaboration with distributed engineering teams.
• Oversee technology operations, including resource planning, budgeting, vendor management, and compliance.
• Manage projects related to country launches and platform scaling.
• Develop frameworks for team growth, recruitment, and organizational development.
• Establish data-driven decision processes and optimize resource allocation.
• Coordinate strategy reviews and product execution, working closely with the Head of Strategy & Operations in Product Management.
• Drive AI adoption and digital transformation initiatives, embracing emerging technologies.

What You Need:

• Extensive experience in technology strategy within FinTech, with proven leadership in strategy, operations, and advisory roles.
• Track record of leading strategic initiatives, operational improvements, procurement, vendor management, and organizational goal setting.
• Experience working with distributed teams, agile practices, and stakeholder management.
• Strategic mindset with the ability to translate vision into actionable plans, strong analytical skills, and problem-solving capabilities.
• Excellent communication skills and emotional intelligence.
• Bias for action with a proven ability to deliver results in fast-paced, ambiguous environments.

Our Mission: We create financial inclusion for the traditionally excluded through a fair, flexible, customer-centric financing model, focusing on women, youth, and low-income communities.

Our Impact: Our technology has created measurable change, including connecting 1.7 million first-time mobile internet users, enabling 62% of customers to use smartphones for income generation, and avoiding 2.1 million tonnes of CO2 through clean energy products.

This is a fully remote role within UTC -1 / UTC+3, working with a diverse team across UK, Europe, and Africa.

Join us in shaping the future of financial inclusion through strategic technology leadership. Apply now at m-kopa.com.

Recognized as one of Africa's fastest-growing companies and influential globally, we serve over 5 million customers and have unlocked $1.5 billion in credit.

We are an equal opportunity employer committed to diversity. We prohibit forced or child labor, and do not charge any fees during the recruitment process.

Applications are reviewed on a rolling basis, and we reserve the right to close the vacancy early.