Responsibilities

Taking ownership of complex Microsoft 365 & on-premises server incidents, service requests, and problem records, driving them to resolution. Serving as a technical escalation point within the third line team for on-premises technologies. Achieving and maintaining Key Performance Indicators (KPIs) as defined by the Support Team Manager. Investigating and resolving support cases escalated by the service desk team, ensuring issues are managed and resolved effectively and efficiently.

Qualifications

Working on Windows, iOS, Android and Linux operating systems. Working with on-premises technologies (e.g. Exchange, Operations Manager, SQL, SCCM, NPS, FSLogix, Active Directory, ADFS, DNS, DHCP). Having experience working with Teams Telephony systems, Defender Endpoint and Sentinel. Demonstrating passion for continuous learning, with a drive to stay current with the latest industry trends and emerging technologies.

Benefits and Working Patterns

Hybrid working – 2 days in the office and 3 days working from home. Working flexible hours – flexing the times you start and finish during the day. Flexibility around school pick up and drop offs.

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background. We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply – we would love to hear from you! About Softcat Softcat is one of the UK's leading IT infrastructure providers and a FTSE 250 listed company. The business is based on two key principles: outstanding customer service and employee satisfaction‑both of which inspire our flexible, friendly approach to business. For more information about Softcat please visit: www.softcat.com. Softcat does not prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. As a culture‑driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self. #J-18808-Ljbffr