Overview

My client is a leading Telecoms & IT Service Provider based in the North-West, supporting customers nationwide. With a strong reputation for teamwork, service excellence, and continued growth, they are now looking for an experienced Channel Account Manager to join their expanding Sales Team. This is a fantastic opportunity for a telecoms account manager who is ambitious, proactive, and eager to develop strong partner relationships while helping to grow the channel.

Key Responsibilities

• Act as the main point of contact for a portfolio of partners
• Build and maintain strong, long-term relationships
• Communicate new products and initiatives to customers
• Accurately manage partner data in the CRM system
• Handle partner queries and feedback efficiently
• Conduct regular account reviews and reduce churn in line with forecasts
• Ensure relationships are managed professionally in line with company values

Ideal Candidate Profile

• Minimum 2 years' experience in telecoms (WLR, Hosted, Broadband)
• Track record in Account Management, Sales Account Management, or Channel Account Management
• Strong organisational skills with a proactive, ambitious approach
• Experience with CRM systems (Salesforce, Zoho, HubSpot) and MS Office
• Excellent communication, negotiation, and presentation skills
• Proven ability to manage multiple accounts/projects under pressure
• Customer-focused with experience delivering tailored solutions
• Experience in a busy sales office environment

Benefits

• Hybrid working
• On-site parking
• Employee discounts & store discounts
• Company events
• Birthday off
• Uncapped commission

Call Willow in the Crewe office 01270-589943 or email your CV to