Senior National Account Manager - Field Based (UK)

About us: We’re born and bred in Glasgow. Our business was founded on the Clyde back in 1864, and we’re still here today. We are proud to roast exceptional coffee for thousands of cafés and hospitality businesses across the UK & Ireland. Our workforce has grown to over 300 to support our expanding customer base, product range and service offering. We count some of the industry’s leading talents among our staff, from green coffee buyers and roasting technicians, to barista trainers and field engineers.

Do you want to join our team of top talent in an exciting and industry-leading organisation? Read on!

Position

Position: Senior National Account Manager

Location: Field-based – covering the whole of the UK

Job Type: Full time, Permanent

Salary: £45–50,000.00 + Sales Bonus + Company vehicle

Benefits: 28 days annual leave plus 4 bank/public holidays, company car, staff discounts and more!

Purpose of Role: An exciting opportunity has arisen for a Senior National Account Manager to join our Contract Catering team in a full‑time, permanent capacity. In the new role, you will develop and execute joint business plans to strategically grow each customer account, focusing on maximising sales, margin, and new group business. Building strong relationships at procurement and head‑office levels is key to positioning Matthew Algie as the preferred hot beverage partner. The role involves creating Strategic Account Development Plans to drive growth, strengthen relationships across all levels, and deliver the annual budget in line with company objectives.

Key Responsibilities

• Attain new business through securing new group accounts and through the growth of current accounts by adding new sites to existing groups.
• Develop, construct and gain agreement for Joint Business Plans including volume, revenue, promotions, pricing, service and account contact objectives and deliver agreed sales growth targets for assigned customer accounts in line with the company’s objectives to achieve budget.
• Develop and maintain effective working relationships with all key personnel within assigned customer account and network efficiently and effectively to exert influence at all levels of the account in order to maintain business and drive year‑on‑year sales growth.
• Negotiate trading terms and pricing within the company agreed guidelines, with support from the Business Unit Director and Sales Director, in order to protect account profitability and increase margins where possible.
• Prepare and present regular business reviews to customer accounts to agree and deliver category growth initiatives.
• Monitor and evaluate sales data and commercial reports to identify problems, opportunities and take corrective action where appropriate.
• Support the regional BDM Team in developing accounts and increasing account base within the channel through supported networking and mentorship.
• Communicate effectively and professionally with all other departments within the company to ensure relevant information is shared in order that support and co‑operation can be solicited where required to develop the customer account.

Key Performance Indicators

• NSV Sales Target Achievement
• Profitability of customer base in line with company objectives
• New Business Attainment at desired volume
• Year‑on‑Year sales growth as defined in the budget
• Contract compliance through KPI delivery

Experience

• Significant experience in a similar contract catering role (minimum 3 years)
• Significant experience in winning new group business
• Achieving and stretching sales targets
• Managed significant national account customers
• Experience in a fast‑paced, target‑led environment
• Experience gained in FMCG / Retail / Food industries or within hot beverage industry would be desirable
• Experience in an account management role for a high‑value, key customer. Setting and exceeding sales targets, customer‑facing role in a KPIs focused environment, preferably with experience from a Food Service or Retail.

Skills / Knowledge

• Excellent level of IT skills (Microsoft Word, PowerPoint, and Excel)
• Strong commercial awareness
• Highly numerical
• Analytical
• Skilled negotiator who can deliver a ‘win‑win’ scenario
• Excellent interpersonal skills
• Excellent communication skills (written, oral, presentation)
• Strong networker
• Highly organised
• Good attention to detail
• Ability to work cross‑functionally
• Time management

Personal Attributes

• Positive attitude
• Highly confident, but respectful
• Decisive and takes the initiative
• Ambitious, but patient
• Performs well under pressure and keeps perspective
• Proactive
• Consistent
• Willingness to go the extra mile
• Customer‑centric
• Works well as part of a team and individually as required
• Well presented