Are you passionate about off-the-beaten track adventure travel?

Do you have experience arranging Escorted Group Tours?

We are excited to be working with this growing independent adventure tour operator that prides itself on bringing people from different cultures and communities together!

As Senior Operations Executive, you will play a key role in delivering exceptional client travel experiences through the smooth operations of escorted group tours.

Reporting to the Head of Operations, you'll oversee logistics, negotiate competitive rates with DMC's and travel partners, support tour leaders and ensure high standards across the board.

This is an amazing opportunity to join a company that offers flexible working and lots of fantastic perks / benefits!

JOB DESCRIPTION:

• Responsible for the full operations of a portfolio of Escorted Group Tours.
• Liaise with our DMC partners to confirm allocations and book services for Escorted Group Tours itineraries.
• Negotiate competitive rates with DMC partners
• Assist with operational & crisis issues while tours are on the road.
• Obtain and assist clients and staff with visa-supporting documentation/visa processes.
• Ensuring standards of safety and quality are adhered to in all aspects of tour operation.
• Prepare Tour Leaders for travel, including booking services, briefing and debriefing, and creating tour specific paperwork for them.
• Consolidate and report feedback to our DMC partners post tour.
• Work with the Product team on hotel descriptions and the product database.
• Partake in the rotation of the 24-hour emergency mobile phone (typically 8-10 weeks a year), once trained.
• Represent the company at trade shows and attend networking events.
• Participate in training events and overseas FAM trips.

• Experience of working within an Operations Department for a Tour Operator is essential.
• Experience in dealing with operational emergencies is preferred.
• Excellent attention to detail and organisation skills
• Ability to multi-task and work to deadlines.
• Excellent verbal and written communication skills
• The ability to deal with clients in a professional manner by email, phone, or face-to-face.
• Good working knowledge of Windows OS and Microsoft Office packages.
• Competency with database systems.

• Competitive salary of 32,000 - 33,000 (DOE)
• Hybrid / London (2-4 days per month in the office)
• Monday - Friday 9:00am - 5:30pm
• 25 days holiday per year (additional days with long service)
• On-going training and career development
• Service sabbatical
• Paid volunteering days
• Monthly social get-togethers and summer and Christmas parties.
• Cycle to work scheme
• Staff travel / familiarisation trips
• Self-Investment Fund and Self-Investment Day