Senior Operations Officer – Payments & FX

Location: Canary Wharf, London (Hybrid)

Type: Full-time, Permanent

Senior Ops Officer required to join a payments and foreign exchange business at a pivotal stage of growth. With new systems, services, and clients being onboarded, this role will be crucial in ensuring smooth operations, robust controls, and exceptional client service.

As part of a close-knit team, you will oversee international payment flows, safeguarding, reconciliations, and operational governance, acting as a key escalation point for complex queries.

This is an opportunity to make a direct impact on the business as it expands.

Key Responsibilities:

• Manage end-to-end processing of international payments across SWIFT, SEPA, CHAPS, Fedwire, and Faster Payments.
• Authorise payments, ensuring accuracy, proper approvals, and adherence to cut-off times.
• Perform daily reconciliations of client and safeguarding accounts, escalating discrepancies where required.
• Support FX and treasury transactions to ensure liquidity and settlement efficiency.
• Prepare reconciliation reports and assist with audit readiness.
• Identify operational risks, control gaps, and process inefficiencies, proposing improvements.
• Produce daily/weekly management information on payment volumes, risks, and exceptions.
• Collaborate with internal teams and external partners on system and process enhancements.
• Provide operational input during design, testing, and rollout of new tools and workflows.

What We’re Looking For:

• 5+ years’ experience in payments operations, covering domestic and cross-border networks.
• Strong understanding of safeguarding requirements and payments operations best practice.
• Proven ability to handle high-volume, time-critical transactions with accuracy.
• Experience in building or enhancing payment operations.
• Excellent problem-solving and communication skills.
• Ability to support, train, and mentor junior colleagues.

Why Apply?

• Be part of a business entering a growth phase where your contribution will be highly visible.
• Work closely with senior leadership to shape and strengthen the operations function.
• Join a collaborative, ideas-driven culture that values integrity and continuous improvement.
• Genuine opportunities for ongoing learning and professional development.