Overview

Senior Payroll Implementation Consultant - Bureau — Senior Implementation Consultant position focused on guiding larger Bureau clients through their software implementation journey with Employment Hero and KeyPay. The role requires a blend of client-facing expertise and internal collaboration. You will be responsible for managing a portfolio of clients, designing and delivering training on best practices, and ensuring a smooth transition. This involves not only helping clients with their specific needs but also acting as a subject-matter expert to improve internal processes, create content, and upskill fellow team members. Ultimately, the goal is to drive a successful implementation while building strong relationships and ensuring continuous improvement.

Employment Hero provides a HR, payroll and benefits software-as-a-service platform to small and medium-sized businesses.

Your key focus areas

• Working with both HR and Payroll teams to deliver great outcomes for our Bureau customers
• Designing, developing and delivering Payroll and HR implementation training to Bureau clients based on best practice
• Maintain a high level of system and client and industry knowledge and help deliver internal team training regarding these
• Work directly with your Team Lead to identify and alleviate challenges
• Actively review client feedback and help deliver valuable and sustainable improvement

This will include the following

• Manage a portfolio of larger Bureau clients, servicing their needs for a smooth transition from one software to another
• Working closely to support client system understanding and building in-platform solutions for their specific portfolio requirements
• Educate clients on best practice using the Employment Hero & KeyPay platform
• Respond to customer communications and queries during the implementation within SLAs
• Attend on-site training with clients as required
• Design, develop and support content creation
• Ensure the business management data is up-to-date and accurate for reporting purposes and for handover to other teams
• Use data to review process delivery and help identify areas for improvement
• Build strong working relationships with fellow Customer Experience (CX) team members and ensure cross-collaboration for continuous improvement
• Act as a subject-matter expert to provide guidance and support for initiatives, projects, change and importantly, to upskill and maintain team knowledge as a priority

Who You Are

To thrive at Employment Hero, you\'ll need to embody The EH Way - operating with focus, agility, and an obsession with impact.

For this role, you\'ll also bring

• 2+ years of implementation and training experience, with a proven track record of managing complex, client-facing projects
• Expert knowledge of current legislative payroll requirements in the UK
• Experience in creating and maintaining learning content to support new products and assist with implementations and platform adoption
• Extensive Payroll or HR Implementations experience, with a deep understanding of the complexities and nuances of the implementation journey
• Excellent communication skills, with the ability to engage and build rapport with clients and colleagues at all levels
• Proven stakeholder management skills, with experience driving change and improvement with both internal and external teams
• Exceptional time management skills, with the ability to manage a challenging workload and a high-volume project portfolio effectively
• A passion for mentoring and sharing knowledge with others

What we can offer

At Employment Hero, we don\'t just talk about a better way to work - we live it. Joining Employment Hero means

• You will work remotely, with the flexibility to own your time and impact
• You will access cutting-edge tools to amplify your work, knowledge and outputs
• You'll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life
• You'll own ESOP (employee share options) in one of the world's fastest-growing tech companies
• You\'ll also have access to a wide range of benefits that includes a very generous parental leave policy, subsidised egg freezing, a WFH office expense budget, and outstanding learning & development opportunities

Privacy and Diversity

Employment Hero is committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here https://employmenthero.com/legals/applicant-policy/

Employment Hero celebrates diverse perspectives and experiences; we invite people of all backgrounds and identities to apply for this position.

Next steps

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London, England, United Kingdom