Main area Senior People Business Partner Contract Permanent Hours

• Full time
• Home or remote working

Site Old Ambulance HQ Town Welwyn Garden City Salary £50,000 - £55,000 per annum Salary period Yearly Closing 29/07/2025 08:00

Job overview

Are you a seasoned People professional looking for your next challenge? We’re seeking a dynamic Senior People Business Partner to play a pivotal role in shaping the future of our organisation.

In this strategic HR leadership role, you'll provide focused, pragmatic support that directly influences decision-making at the highest levels. You will coach senior leaders, drive accountability, and spearhead initiatives in change management, talent development, resource planning, and employee relations.

As a proactive partner to our Executive Management and Senior Leadership Teams, you’ll offer commercial and strategic People insights that align with our business goals. Your impact will be instrumental in guiding us through our next phase of growth.

You'll be accountable for the seamless execution of cyclical People initiatives and people plan deliverables across the organisation. As our structure evolves, you’ll have the opportunity to expand your portfolio.

In this dynamic role, you’ll also deputise for the Deputy Head of People Strategy and Insourcing as needed, making you a key contributor to our people strategy and organisational success.

Main duties of the job

As a Senior People Business Partner at HUC, you’ll play a critical role in supporting our NHS 111 services by driving strategic people initiatives that directly impact service delivery, workforce experience, and patient care. You’ll be a trusted partner to operational leaders, using your expertise to influence workforce planning, engagement, and performance management across a fast-paced, 24/7 environment.

In this role, you will lead on complex employee relations matters, coach leaders through organisational change, and ensure that people strategies are aligned with both HUC’s values and the evolving needs of our commissioners. You’ll use data and insight to inform decision-making, identify workforce trends, and co-develop solutions that improve retention, capability, and employee wellbeing across our contact centre and clinical workforce.

You’ll also play a key part in leading and embedding people-focused projects, such as talent management, leadership development, and diversity and inclusion initiatives, working collaboratively with our wider People team. Your ability to build credibility, manage complexity, and influence at all levels will be essential as you support operational excellence and drive continuous improvement within a mission-led, not-for-profit healthcare organisation

Working for our organisation

This appointment attracts a salary of £50,000 -£55,000 per annum, pro rata.
25 Holiday days + 8 bank holidays
NHS Pension Scheme
Travel and expenses scheme
Career opportunities
Training and development opportunities
Access to employee perks and discounts, through NHS schemes and our own HUC Heroes benefit & wellbeing site
Employee Assistance Programme

We reserve the right to close this vacancy early, should we receive sufficient applications.

Detailed job description and main responsibilities

For further information and a full job description including a detailed person specification, please see the attached document.

Person specification

Personal Qualities, Knowledge, and Skills Essential criteria

• Substantial specialist knowledge of HR policies and procedures and associated Employment Law and complex cases.
• Ability to build effective and trusting business partnering relationships.
• Excellent emotional intelligence and interpersonal skills.
• The ability to work at a strategic level developing new business and HR solutions to meet business needs
• Strong communication skills to establish good working relationships with leaders, colleagues and external organisations
• Able to use initiative, multitask and prioritise diverse workload and work to deadlines.
• Ability to be responsible and accountable for decision making.
• Evidence of on-going Continuing Professional Development
• Familiar with the use of iTrent and Trac systems

Experience

• Demonstrable extensive HR experience in a business partnering role (ideally in healthcare)
• Significant experience of advising on HR policy, Employment Law and best practice.
• Significant experience of organisational change eg TUPE, restructuring, redundancy
• Experience of planning and delivering people initiatives, including talent management, workforce planning and performance management
• Ability to work at both a strategic and operational level
• Experience of working with the NHS or public sector terms and conditions of service
• Experience of working in HR in a regulated activity organisation

Qualifications

• Educated to masters level in Human Resources or equivalent experience
• MCIPD

You must have the legal right to work in the UK at the time of application. We are not able to offer sponsorship for this role.

We reserve the right to close this vacancy early, should we receive sufficient applications.

Employer certification / accreditation badges

You must have appropriate UK professional registration.

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.