Our Story

Hello there. We're Zopa.

We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don't like about finance and does the opposite. We're redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre - we've built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com!

We're incredibly proud of our achievements and none of it would be possible without the amazing team here. It's not just industry awards we're winning, we've also been named in the top three UK's Most Loved Workplaces.

If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you'll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife

As our Senior People Operations Coordinato r , you will report directly to the People Operations Manager and play a crucial role in supporting our People Operations team to ensure smooth HR operations as we continue to scale. You will assist in delivering a highly engaging employee experience, ensure compliance, and reflect our company mission and values.

A day in the life:

• Assist in designing and implementing Policies: Support the People Operations Manager in creating people policies and processes that ensure compliance and deliver a highly engaging employee experience. Help update these to reflect changes in the legal and regulatory landscape.
• System Support & Implementation: Assist in administering People systems, ensuring data integrity for reporting and insights. Support the implementation of new HRIS and other technologies.
• Employee Administration: Handle employee administration tasks, reducing manual processes with support from automation and AI. Manage employee records and ensure data accuracy.
• Service Quality: Manage and respond to employee inquiries and tickets, providing high-quality responses, and helping enhance our knowledge base to promote increased self-service options for Zopians.
• Issue Resolution: Act as a point of contact for people operations issues, resolving them promptly and effectively and escalating when necessary.
• Knowledge Management: Assist in maintaining the People Team knowledge base and work closely with Internal Comms to deliver a self-service People Team portal for Zopians.
• Compliance Support: Help support the SMCR governance and risk management process for the People function, including regular reporting.
• HR Controls Management: Own and execute HR controls to mitigate risk, ensuring compliance with internal policies and external regulations. Monitor and report on the effectiveness of HR controls.
• Collaboration: Work closely with the broader People, Finance, and Legal Teams to support new initiatives through technology and People operations.
• Efficiency: Identify opportunities to improve service delivery efficiency without compromising quality.
• External Insight: Bring fresh ideas and best practices to enhance our team performance.

• Experience: Demonstrable experience in HR coordination or administration in a scaling Technology or Financial Services-led business.
• Organisational Skills: Strong organisational and administrative skills, with attention to detail.
• Data-driven: Analytical mindset with experience using data.
• Compliance Knowledge: Good understanding of UK employment law and compliance.
• Inclusive Mindset: High EQ, integrity, and an inclusive approach to working with others.
• Problem-solving: Ability to generate practical and, at times, creative solutions to new situations and problems.
• AI : A keen interest in AI and using AI to streamline and improve outcomes such as improved efficiency and automation.
• Communication Skills: Excellent communication and interpersonal skills.
• Presence & Approachability: playing a key role in providing hands-on support to our Zopians in Manchester. You're friendly, approachable, and proactive - someone who thrives in a collaborative, people-focused environment.

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