Senior Problem and Major Incident Manager

Join to apply for the Senior Problem and Major Incident Manager role at Experis UK.

Are you an experienced Incident / Problem Manager seeking a new exciting opportunity? If so please apply today! My client is a leading professional services organisation looking for an excellent Incident / Problem Manager to manage IT issues across infrastructure and applications on a Global landscape. You will have working experience of the ITIL framework and ideally certified in ITIL V4. You will be the main escalation point for major IT issues, including mentoring Incident Managers and you will mobilise a virtual team of IT managers and their staff to identify root cause, manage and fix issues as they arise. You will be the go-to for the Problem Management practice as they have established Incident and problem processes but one of your first jobs would be to make sure the processes are best of breed. Anyone who has set these processes from inception before would be of interest. You will formulate and agree an action plan and communicate with business stakeholders at every stage. Must be a self-starter with excellent stakeholder management and be an individual who can influence.

Role is based in Central London and you would be expected to be in the office 50% of the time.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Staffing and Recruiting

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