Senior Procurement Manager - Customer Services
1 Days Old
Join to apply for the Senior Procurement Manager - Customer Services role at Sky
1 day ago Be among the first 25 applicants
Join to apply for the Senior Procurement Manager - Customer Services role at Sky
Get AI-powered advice on this job and more exclusive features.
Want to do the best work of your life? With 24 million customers in 7 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.
We need an experienced Senior Procurement Manager to join our Corporate & Business Procurement team. You'll lead the strategy for all outsourced contact centres across Sky UK.
What You'll Do
- Lead the way: Develop and deliver the sourcing strategy for contact centres, using your industry knowledge and Sky's global reach to get the best deals and partnerships.
- Negotiate big deals: Manage major agreements with key suppliers, making sure they fit with Sky's long-term goals and targets.
- Find savings: Analyse spending, spot opportunities to save, and develop smart sourcing strategies to achieve cost savings and drive efficiency across your spend area.
- Build relationships: Create and manage strong relationships with internal stakeholders and key suppliers.
- Manage risk: Stay ahead of industry trends, market changes and handle potential risks.
- Work across teams: Partner with colleagues across Europe and the wider Sky Group (including Italy, Germany, and the US).
- Contact centre expert: Proven procurement experience in the contact centre industry.
- Strategic leader: Able to develop and deliver strategies in a global company.
- Negotiation pro: Confident leading complex negotiations with senior people.
- Team player: Excellent at building relationships with different teams across the globe.
- Results-focused: Driven to achieve cost savings and make things more efficient.
The Procurement team spans Comcast, NBCUniversal and Sky, proactively managing a trusted supplier network across the globe to protect our business and drive long-term value. We utilise expertise, scale, and a deep-rooted understanding of our business to navigate the global marketplace - balancing value, risk, and social responsibility to deliver for our clients, our suppliers, and the communities we serve.
Our team accelerates transformation and innovation by bringing together the right people, products and services and create the technologies and experiences that our brands are known for. We create connections across Comcast, NBCUniversal and Sky to generate greater value for our business and opportunities for our teammates - today, and in the future.
The Rewards
About
There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few:
- Sky Q, for the TV you love all in one place
- A generous pension package
- Private healthcare
- Discounted mobile and broadband
- Where you'll work
- SKY HQ Osterley UK
We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home.
We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process.
Osterley
Your office base:
Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers.
On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.
Inclusion
Recognised as an 'Inclusive Top 50 Employer' and a 'Times Top 50 Employer for Women', we're working hard to ensure we're a truly inclusive place to work. This means we don't just look at your CV. We're more focused on who you are and the potential you'll bring to Sky. We also know that everyone has a life outside work, So we're happy to discuss flexible working.
And we'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.
Why wait?
Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you.
To find out more about working with us, search on social media. A job you love to talk about.
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
OtherIndustries
Broadcast Media Production and Distribution
Referrals increase your chances of interviewing at Sky by 2x
Get notified about new Senior Customer Service Manager jobs in Isleworth, England, United Kingdom.
TikTok LIVE - Global Customer Service Operations Manager
London, England, United Kingdom 1 week ago
Leatherhead, England, United Kingdom 1 month ago
Manager of Customer Support and Implementation
London, England, United Kingdom 3 months ago
London, England, United Kingdom 1 week ago
Watford, England, United Kingdom 2 weeks ago
Customer Support Manager (SaaS/Software)
London, England, United Kingdom 1 week ago
Slough, England, United Kingdom £32,000.00-£35,000.00 2 weeks ago
Customer Success & Operations Manager at Insurtech Insights
London, England, United Kingdom 7 months ago
Customer Success & Operations Manager at Insurtech Insights
London, England, United Kingdom 4 months ago
Executive Director Climate, Environment & Customer Service
London, England, United Kingdom 2 weeks ago
Senior Customer Success Manager - Tableau/ Business Intelligence Solutions
London, England, United Kingdom 5 days ago
Senior manager, Customer Discovery & Propositions
Bracknell, England, United Kingdom 15 hours ago
SASE Customer Success Engineering Manager
London, England, United Kingdom 3 weeks ago
Associate Director of Customer Strategy and Propositions, THE TALENT SET
London, England, United Kingdom 1 week ago
London, England, United Kingdom 6 days ago
London, England, United Kingdom 6 days ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 4 days ago
Spa Director : Luxury 5* Hotel in Berkshire
Maidenhead, England, United Kingdom 3 weeks ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 19 hours ago
Senior Manager, Customer Success - Strategic
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 5 days ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 3 weeks ago
London, England, United Kingdom 2 hours ago
London, England, United Kingdom 5 days ago
Customer Success Manager, Amazon Freight EU
London, England, United Kingdom 3 days ago
Senior Manager Q Customer Success, Customer Success Team
London, England, United Kingdom 1 week ago
London, England, United Kingdom 4 hours ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr- Location:
- Isleworth, England, United Kingdom
- Salary:
- £80,000 - £100,000
- Category:
- Management & Operations