Overview

Join to apply for the Senior Product Designer ( App) role at TalkTalk.

TalkTalk is a challenger brand, we like to disrupt the market and this is a unique opportunity for an experienced Product Designer to disrupt and innovate by designing new and unique products and services.

You’ll be part of an empowered product team, responsible for the TalkTalk website user experience across all interactions. We’re looking for a Product Designer who has past experience of UX and UI, Research, Service Design and Insight and Analytics. Working in partnership with a Product Owner and Engineer, you’ll be responsible for the full design process from Discovery through to Delivery. You’ll embed the design process in your squad, champion the product and achieve the most valuable design across Customer, Commercial and Tech. You’ll be a design leader, natural collaborator and have proven experience of designing and continually improving websites.

Responsibilities

• Be part of the product team responsible for the TalkTalk website user experience across all interactions.
• Lead the full design process from Discovery through Delivery, embedding design in your squad.
• Champion the product and deliver valuable design across Customer, Commercial and Tech.
• Collaborate with engineers, product managers, insights/analytics and other stakeholders to shape product direction.
• Design leadership, collaboration, and continual improvement of websites.

Skills, Knowledge & Experience

• A portfolio is required.
• Experience of designing web products and services including full end-to-end journeys.
• Evidence of solving complex design problems and implementing brilliant solutions.
• Experience of storytelling, compelling product narratives and visually appealing presentations to communicate design ideas and influence stakeholders.
• Collaboration with engineers, product managers, insights/analytics and other stakeholders.
• Stay up to date with industry trends, emerging technologies and best practices in product design; continual improvement mindset.
• Experience of working with a product manager to feed the product backlog with value-added features.
• Design systems, systems thinking and ability to think beyond single-use cases.
• Significant knowledge of accessibility and inclusion related to design.
• Ability to work with engineers, create effective design documentation and ship product increments.
• Facilitate Discovery sessions, design thinking workshops and ideation sessions to foster creativity and innovative ideas.
• Validate concepts through experimentation and iterative testing, gathering feedback from customers and stakeholders.
• Advocate for the voice of the customer and ensure design decisions are driven by customer insights and data.
• Ability to plan and estimate the size of design work.
• Ensure products align with brand identity and commercial outcomes.
• Part of the Design Leadership team and contribute to a positive, high-performing team; line management of 2-3 designers.

What We Offer

• Flexible hybrid working – with a minimum of 50% office presence.
• Collaborative office spaces designed for creative thinking and innovation.
• Free on-site parking at our offices.
• Generous holiday package – 25 days annual leave, 3 wellbeing days, and your birthday off (plus option to buy up to 10 more days).
• Private healthcare for all employees.
• Competitive pension scheme and performance-related bonus opportunities.
• Free broadband for all employees.
• Life event gifts – celebrating milestones like marriages and births.
• Inclusive employee networks – open to all, supporting peer connection and thought-provoking conversations.
• Salary sacrifice scheme – save on dental, gym, and more.
• Big retail and leisure discounts.
• 3 paid volunteering days a year.

We’re not your traditional 9-5. We’re a dynamic, flexible workplace, and we’re excited to hear how you like to work.