Overview

Senior Product Designer to join our Automate team within the Genesis Tribe. You will design tools that help our customer care agents handle complex travel requests with greater ease and confidence. This role sits at the intersection of internal tooling and customer experience, and your designs will directly impact how our support team delivers exceptional service to TravelPerk customers.

What You’ll Be Doing

• Design workflow automation tools that help customer care agents solve complex travel requests quickly and accurately
• Partner closely with customer care teams to understand their daily challenges and design solutions that fit their workflow
• Collaborate with engineers to design interfaces that simplify complex processes and reduce manual work
• Conduct user research with internal users (customer care agents) to validate design decisions and identify improvement opportunities
• Work within our design system while pushing boundaries for internal tool experiences
• Design for efficiency and accuracy - creating interfaces that reduce cognitive load during high-pressure customer interactions
• Iterate rapidly based on real usage data and feedback from customer care teams

What We’re Looking For

Essential experience and skills

• 5+ years designing within product teams – you understand how to work successfully with teammates from other disciplines
• Ability to balance powerful functionality with intuitive usability – you distill simplicity from complex processes
• Strong communication skills – you can articulate your thoughts clearly and present compelling arguments based on solid rationale and evidence

Bonus Experience And Skills (not required but useful)

• Experience designing for internal tools or complex workflows and automation tools
• Experience designing for professional users (agents, operators, analysts, etc.)
• Understanding of customer support workflows or similar operational environments

Why You’ll Love Our Team

You’ll join a team of 40 Product Designers, Content Designers and Researchers with diverse backgrounds. You’ll work in a highly collaborative environment where feedback, transparency, and support are core. We prioritize collective success over individual accolades.

We value autonomy, proactivity, and creativity. We provide time, space, and opportunities to think, experiment, and share ideas, prioritising impact over effort. Your career development is supported daily with our Competency Framework and clear career paths.

Our Benefits

• Competitive compensation, including equity in the company
• Generous vacation days
• Health perks such as private healthcare or gym allowance, depending on location
• Flexible compensation plan to help diversify and increase net salary
• Unforgettable TravelPerk events, including travel to hubs
• Mental health support tool
• Exponential growth opportunities
• VolunteerPerk – 16 paid hours per year to volunteer
• Work from anywhere in the world with 20 days of paid time off per year

How We Work

Our vision is to be the platform for human connection in real life. We take an IRL-first approach to work, with 3 days a week in the office; for Customer Care roles this can be up to 5 days per week. You must be within commuting distance of our hubs.

TravelPerk prioritises experience and potential over purely academic credentials. We are an equal opportunity employer and value diverse backgrounds.

Protect Yourself from Recruitment Scams: All official communication from TravelPerk will come from @travelperk.com addresses or official channels. We will never ask you to pay fees or share sensitive information early in the process. If you receive a suspicious message, forward it to security@travelperk.com for verification.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Design

Industries

• Technology, Information and Internet